Sr. Customer Support Coordinator

Xylem Water Solutions Netherlands; Sanford (FL); Hybrid; USD 65,000 - 92,000; Full time

Benefits offered by this job

Volunteer program (Xylem Watermark)

Inclusive workplace

Job summary

Xylem Water Solutions Netherlands is seeking a Senior Customer Support Coordinator to oversee projects from quotation and order entry through manufacturing, delivery, commissioning, invoicing, and closeout. You’ll maintain exceptional customer communication and coordinate cross-functional teams to meet timelines and customer expectations.

The role emphasizes order management, technical documentation, and proactive status updates, with a focus on delivering projects on time while maintaining high

Qualifications

• Minimum 3+ years in project coordination, customer support, or order management.
• Experience supporting engineered products or manufacturing environments preferred.
• Experience with orders, quotes, invoicing, and project documentation is a plus.

Responsibilities

• Review project docs (contracts, specs, POs) to ensure requirements are clear.
• Coordinate all aspects of project execution from order receipt to closeout.
• Manage orders for accuracy, pricing validation, and system entry.
• Host kickoff meetings and align teams on scope, schedule, and deliverables.
• Monitor schedules and provide status updates, risks, and milestones to customers and stakeholders.
• Coordinate shipping, invoicing, startup, commissioning, and project closeout.

Skills

Customer service

Project coordination

Communication

Time management

Cross-functional collaboration

Education

Associate's or Bachelor's degree in Business/Engineering/Supply Chain

Tools

SAP

Salesforce

AS400

ERP systems

Job description

Sr. Customer Support CoordinatorXylem verwendet Cookies, um die notwendige Funktionalität der Website bereitzustellen, Ihre Erfahrung zu verbessern und unseren Datenverkehr zu analysieren. Durch die Nutzung unserer Website erklären Sie sich mit unserer Datenschutzrichtlinie und der Verwendung von Cookies einverstanden.https://www.xylem.com/de-de/support/privacy/### Sr. Customer Support CoordinatorBewerben: Hybrid: Sanford, Florida: Jupiter, Florida: Full time: Heute ausgeschrieben: R51279Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.This role combines project coordination and customer support responsibilities, overseeing projects from quotation and order entry through manufacturing, delivery, commissioning, invoicing, and project closeout. The Project Coordinator is responsible for maintaining exceptional customer communication, managing project schedules, coordinating technical documentation, supporting order management activities, and ensuring projects are delivered on time while meeting customer expectations. **Core Responsibilities****Sr. Customer Support Coordinator & Order Management*** Review project documents including contracts, specifications, plans, purchase orders, and related documentation to ensure project requirements are understood and communicated to internal stakeholders.* Coordinate all aspects of project execution from order receipt through project completion, including timelines, deliverables, documentation, manufacturing milestones, and customer communications.* Process and manage customer orders, ensuring order accuracy, pricing validation, commercial compliance, and timely entry into company systems.* Host project kickoff meetings and align internal teams on scope, schedule, deliverables, and customer expectations.* Monitor project schedules and proactively communicate status updates, risks, delays, and milestones to customers and internal stakeholders.* Coordinate shipping, delivery, invoicing, startup, commissioning, and project closeout activities.**Customer Support & Relationship Management*** Serve as the primary point of contact for customers, sales teams, suppliers, and internal departments throughout the lifecycle of orders and projects.* Deliver exceptional customer service through prompt, professional, and thorough responses to customer inquiries.* Maintain ongoing customer communications regarding order status, project schedules, delivery commitments, and issue resolution.* Investigate and help resolve customer concerns related to billing, delivery, documentation, or project execution.* Maintain accurate customer records, contracts, quotations, project documentation, and correspondence within company systems.**Technical & Cross-Functional Coordination*** Coordinate the preparation, review, and submission of technical documentation, data packages, drawings, submittals, O&M manuals, and customer deliverables.* Work closely with Engineering, Operations, Procurement, Supply Chain, and Sales teams to ensure project requirements are met.* Coordinate with vendors and suppliers to validate product availability, schedules, pricing, and compliance with project specifications.* Assist in identifying project risks, developing solutions, and escalating issues when necessary to maintain customer satisfaction and project success.* Support quotation activities, price and availability requests, and other pre- and post-order sales support functions.**Continuous Improvement*** Participate in process improvement initiatives that enhance customer experience, project execution, and operational efficiency.* Support special projects and perform additional duties as assigned.**Key Competencies*** Strong customer service orientation and relationship-building skills* Excellent verbal and written communication skills* Strong project coordination and organizational abilities* Ability to manage multiple priorities simultaneously* Proactive and solutions-oriented mindset* Strong attention to detail* Business and commercial acumen* Problem-solving and conflict resolution skills* Technical aptitude and ability to understand engineering documentation* Ability to collaborate effectively across departments and with external customers* Strong prioritization and time management skills* Comfortable making difficult customer and stakeholder communications when required**Qualifications****Education & Experience*** Associate's or Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred.* 3+ years of experience in project coordination, customer support, order management, account management, or a related role.* Experience supporting engineered products, manufacturing, industrial, municipal, utility, water, or wastewater industries preferred.* Experience working with customer orders, quotations, invoicing, and project documentation preferred.**Skills & Technical Knowledge*** Strong proficiency with Microsoft Office Suite.* Experience with ERP, CRM, or project management software preferred (SAP, Salesforce, AS400, or similar systems).* Ability to interpret technical drawings, specifications, and project documentation preferred.* Ability to work independently while collaborating effectively within cross-functional teams.Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation