Technical Support Engineer

Chroma Systems Solutions, Inc.; Lake Forest (CA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Bonus programs

Vacation & sick leave

Medical/dental/vision

Life insurance

401(k) retirement

Profit sharing

Job summary

Chroma Systems Solutions, Inc. is seeking a Technical Customer Support Engineer to deliver world-class technical support for ATE power measurement systems. You will diagnose issues, calibrate equipment, and provide on-site assistance as needed.

Based in Lake Forest, CA, you will respond to inquiries within set timeframes, learn Chroma products, and support customers and internal teams with advanced knowledge of PowerPro, Captivate, and related tools. Domestic travel required.

Qualifications

• Two years of formal technical school in electricity/electronics required.
• Five years of experience using AC power electronics or Battery Test Solutions OR Degree in Electronic Technology or Electrical Engineering from an accredited institution.
• Ability to work under tight deadlines and adhere to procedures.

Responsibilities

• Provide customer support on AC sources, DC sources, AC/DC loads, EST and Battery Test Systems.
• Handle customer requests for assistance via phone or email to fully understand the issues.
• Handle Web Chat Communications.
• Perform troubleshooting and replication of customer setup to ascertain problem.
• Read schematics and apply electronic theory to customer issues to resolve them.
• Become proficient with PowerPro, Battery Pro, Battery Simulator and Captivate software.
• Travel domestically for business needs (>10%).
• Continuously review of process for improvement.

Skills

AC Power Electronics

Technical Support

Customer Communication

Troubleshooting

On-site Support

Hardware Diagnostics

Education

Degree in Electronic Technology

Two years technical schooling

Tools

PowerPro

Battery Pro

Battery Simulator

Captivate

Job description

JOB TITLE

Technical Customer Support Engineer

DEPARTMENT

Service Support

REPORTS TO

Technical Support Supervisor

EMPLOYEE TYPE

Full-Time/Non-Exempt

LOCATION

25612 Commercentre Dr, Lake Forest, CA 92630

SALARY

is commensurate with relevant and previous experience

PAY RANGE

$24.00 - $31.00

General Job Description

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

The Support Engineer provides world-class technical support to Chroma customers, serving as a subject matter expert for ATE power measurement systems and related technologies. This role is responsible for diagnosing and resolving customer issues, performing equipment calibrations, and providing on-site technical support when needed.

When working in-house, the Support Engineer responds to customer inquiries within established resolution timeframes, troubleshooting issues and escalating complex matters when additional expertise or resources are required. The engineer will also perform calibrations and develop a strong understanding of Chroma products and technologies to serve as a trusted technical resource for both customers and internal teams.

When traveling to customer sites, the Support Engineer provides hands-on technical assistance with system installation, calibration, troubleshooting, and related service activities. The role will also develop advanced knowledge of Chroma’s PowerPro and Captivate software packages to support customer training and ensure customers are able to effectively utilize their systems.

All responsibilities are performed in accordance with management direction and in compliance with Chroma USA policies, procedures, and quality standards.

If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector forward, this may be the position for you!

Essential Duties & Responsibilities

• Provide customer support on AC Sources, DC Sources, AC/DC loads, Electrical Safety Test Equipment (EST) and Battery Test Systems
• Handle customer requests for assistance via phone calls or emails to fully understanding the issues
• Handle Web Chat Communications
• Perform troubleshooting and replication of customer set up to ascertain problem
• Read schematics, apply electronic theory to customer issues involving duplicating customer set ups to assess and resolve issues
• Become proficient with PowerPro, Battery Pro, Battery Simulator and Captivate proprietary software
• Ability to travel domestically for business needs (>10%) - (some weekend/holiday travel may be required)
• Continuous review of process for improvement

Qualifications

• Minimum two (2) years of formal technical school in electricity/electronics, required
• Minimum five (5) years of experience using AC power electronics / Battery Test Solutions OR Degree in Electronic Technology or Electrical Engineering from an accredited university or institution
• Capacity to work under tight or shifting deadlines and adhere to procedures
• Solid electrical knowledge to be able to understand industry requirements and best practices
• Use critical thinking skills to solve complex technical issues
• Using combination of hard and soft skills and apply technical knowledge to assist with customer and business needs
• Professional verbal and written communication skills when conversing with various levels through the organization

Supervisory Responsibilities

This is a non-supervisory position

Physical Demands

General office skills and dexterity are required. Must be able to lift 30 pounds.

Company Benefits

• Bonus programs based on individual and company performance
• Vacation, sick, bereavement time
• Medical, dental, and vision plans for employees and dependents
• Life insurance, AD&D, long term disability, and employee wellness programs
• 401(k) retirement accounts with immediate vesting of company contributions
• Profit sharing programs

Working Conditions

Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.

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