Technical Support Engineer

Photomate Ukraine; Indiana (PA); Híbrido; USD 38.000 - 44.000; Jornada completa

Descripción de la vacante

PHOTOMATE seeks a Technical Support Engineer to provide remote technical support and hands-on field service for PV and BESS systems in Finland. You will diagnose faults, guide customers, and perform site visits, inspections and repairs while documenting cases and coordinating with manufacturers.

Ideal candidates have 3+ years in electrical engineering or energy tech, Finnish safety certification, and fluency in Finnish and English.

Formación

• 3+ years of relevant technical experience in electrical engineering, PV, BESS or related fields.
• Strong troubleshooting and problem-solving skills.
• Finnish electrical safety qualification/certification required.
• Experience with PV, BESS or grid-connected systems is advantageous.
• Good computer skills including MS Office.
• Fluent Finnish and English, both written and spoken.
• Willingness to travel regularly within Finland.

Responsabilidades

• Provide remote technical support and manage customer service requests.
• Analyze system data, alarms, logs and monitoring information to identify faults.
• Diagnose electrical, electronic and system-level issues.
• Guide customers through troubleshooting with clear instructions.
• Plan and perform service visits across Finland.
• Carry out inspections, repairs and measurements.
• Support commissioning, recommissioning and system configuration.
• Verify system operation after repairs and maintenance.
• Cooperate with manufacturers and internal teams on complex cases.
• Maintain service documentation in CRM and ticketing systems.
• Take ownership of cases from report to closure.

Conocimientos

Technical experience

Troubleshooting

Finnish language

English language

Customer support

Herramientas

MS Office

Descripción del empleo

Do you enjoy solving technical problems and working directly with customers? Are you interested in renewable energy and looking for a role that combines remote technical support with hands-on field service?

We are looking for a Technical Support Engineer to join PHOTOMATE in Finland.

In this role, you will provide technical support for photovoltaic (PV) systems, battery energy storage systems (BESS) and related energy technologies. You will work with customers remotely as well as on-site, taking responsibility for technical cases from initial diagnosis through troubleshooting and repair to final resolution.

What will you do?

• Provide remote technical support and manage customer service requests.
• Analyze system data, alarms, logs and monitoring information to identify technical faults.
• Diagnose electrical, electronic, communication and system-level issues.
• Guide customers through troubleshooting and provide clear technical instructions.
• Plan and perform service visits at customer sites across Finland.
• Carry out inspections, repairs, component replacements and electrical measurements.
• Support commissioning, recommissioning and system configuration when required.
• Verify correct system operation after repairs and maintenance.
• Cooperate with manufacturers, suppliers and internal technical teams on complex cases.
• Maintain accurate service documentation and update cases in CRM and ticketing systems.
• Take ownership of assigned service cases from initial reporting through to successful closure.

What are we looking for?

• At least 3 years of relevant technical experience, ideally in electrical engineering, PV, BESS, power systems, energy technologies or a related field.
• Strong technical troubleshooting and problem-solving skills.
• Relevant Finnish electrical safety qualification/certification required for the work performed.
• Experience with PV, BESS or grid-connected systems is a strong advantage.
• Additional technical certificates related to PV, BESS, electrical systems or grid technologies are an advantage.
• Good general computer skills, including MS Office.
• Fluent Finnish and English, both written and spoken.
• Good communication skills and a professional, customer-oriented approach.
• Ability to work independently and take responsibility for technical cases.
• Willingness to travel regularly within Finland.

What kind of person are you?

We Are Looking For Someone Who

• enjoys troubleshooting and finding the root cause of technical issues,
• is practical, systematic and solution-oriented,
• communicates clearly and professionally with customers,
• is polite, reliable and customer-oriented,
• is comfortable working both independently and as part of an international team,
• takes ownership and follows technical cases through to completion,
• is flexible and comfortable with regular field work and travel.

What do we offer?

• A varied technical role combining remote support and hands-on field service.
• The opportunity to work with modern PV, battery storage and energy technologies.
• Cooperation with international manufacturers, suppliers and technical specialists.
• A high level of independence and responsibility.
• An international working environment.
• Opportunities to further develop your technical expertise and grow professionally within the renewable energy sector.

Additional Information

Employment: Full-time

Location: Finland

Salary: €3,000-€3,500 gross/month

Travel: Regular travel to customer sites within Finland

Start date: 1.10.2026 or by other agreement