Support Engineer

Ohiox; Columbus (OH); Remote; USD 50,000 - 100,000; Full time

Job summary

A leading company in the life sciences sector seeks a Support Engineer to optimize internal tools and empower consultants with effective training and support. This role offers the opportunity to work in a dynamic environment while ensuring efficiency within the Services organization. Candidates with a strong technical background and innovative approach are encouraged to apply.

Benefits

Medical, dental, and vision insurance

Flexible PTO

Retirement programs

1% charitable giving program

Qualifications

• 2+ years in tooling/platform support or technical support.
• Strong aptitude for learning and applying new technologies.
• Proven ability to manage priorities in a fast-paced environment.

Responsibilities

• Serve as point of contact for internal tooling, providing effective support.
• Create clear communications and training materials for tool use.
• Drive awareness of new tool features to enhance team workflows.

Skills

Ability to work independently

Technical proficiency

Learning aptitude

Tools

SQL

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Tooling team is seeking a passionate and solutions-oriented Support Engineer to become a key expert for our suite of internal services tools. This is a fantastic opportunity for a tech-savvy individual who thrives on exploring new technologies, optimizing processes, and empowering others. You will play a crucial role in enabling our global Services organization to deliver highly efficient and valued services by ensuring they can maximize the potential of our cutting-edge internal tools. If you're excited by the prospect of driving the adoption of innovative solutions in a dynamic, service-focused environment, we want to hear from you!

What You'll Do

• Be the go-to resource for our internal consultants, championing our tools and fostering their effective use
• Serve as the primary point of contact and subject matter expert for all internal tooling, providing timely and effective support to our Services team.
• Develop and deliver clear and engaging communications, including release notes, demonstration videos, internal preview webinars, and comprehensive training materials.
• Create and maintain a rich library of help resources (e.g., FAQs, knowledge base articles, tutorials) to promote self-service learning and accelerate tool adoption.
• Proactively drive awareness and understanding of new tool enhancements and features, ensuring our teams can fully leverage new capabilities to improve their workflows.
• Support validation activities to ensure our tools meet stringent internal requirements and uphold our quality standards.

Requirements

• A strong aptitude for quickly learning, mastering, and applying new technologies and software.
• 2+ years of relevant experience in areas such as tooling/platform support, technical support, system administration, or equivalent.
• Proven ability to work independently and manage priorities effectively in a fast-paced, evolving environment.

Nice to Have

• Hands-on experience Work experience in an Enterprise Application software company
• Proficiency in SQL and familiarity with one or more programming languages.
• Experience with the Veeva Vault Platform
• Experience with Data Migration
• Experience in the pharmaceutical and life sciences industry
• Experience with Clinical, Regulatory, Quality, or Safety business processes
• Experience with GxP regulations and software validation process

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $50,000 - $100,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].