Technical Support Engineer

PennEngineering®; Danboro (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Dental and Vision insurance

401(k) with employer match

Paid time off

Paid on-the-job training

Performance bonuses

Volunteer opportunities

Referral program

Employee-centric culture

Job summary

PennEngineering is seeking a mechanically minded Technical Support Engineer to join our Danboro, PA team. You will provide expert guidance on PEM products and fastening solutions, diagnose application issues, and propose optimized answers for customers worldwide.

Work with Application Engineering, Quality, and Manufacturing to resolve complex challenges and contribute to technical documentation and knowledge sharing.

Qualifications

• Bachelor’s degree in Mechanical Engineering or a closely related field.
• Strong mechanical aptitude with a problem-solving mindset and growth mindset.
• Proficient in Microsoft Office and ERP/CRM systems.
• Strong verbal and written communication with a customer-oriented approach.

Responsibilities

• Provide technical guidance on PEM products and fastening solutions via phone, email, web inquiries, and live chat.
• Analyze customer applications to diagnose root causes and propose optimized solutions.
• Address inquiries on materials, plating, Mil-Specs, thread locking, and other technical standards.
• Support product application troubleshooting for global customers, distributors, and engineering reps.
• Coordinate with Engineering, Product Design, Quality, and Manufacturing to solve complex challenges.
• Assist with product costing, custom designs, and tooling recommendations.
• Conduct failure analysis and support investigations of customer complaints and returns.
• Collaborate with labs for testing, sample installations, and reporting.
• Create and maintain technical docs, FAQs, and knowledge base articles.

Skills

Mechanical aptitude

Customer-focused

Strong communication

Problem solving

MS Office

ERP/CRM experience

Education

Bachelor's degree in Mechanical Engineering or related field

Tools

SolidWorks

ERP/CRM systems

Job description

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We're committed to fostering an environment for every employee that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

PennEngineering is seeking a mechanically minded Technical Support Engineer to join our Danboro, PA team and serve as a trusted technical resource for customers, distributors, and engineering representatives worldwide. In this role, you will provide expert guidance on PEM® products and fastening solutions, diagnose application issues, and recommend optimized solutions. You will also work closely with our Application Engineering, Quality, and Manufacturing teams on failure analysis, custom designs, and technical documentation.

PennEngineering is seeking a motivated individual to join our Danboro, PA team. As the Technical Support Engineer at PennEngineering, you will collaborate with teams that do truly amazing things.

Join us as we build the future in Manufacturing and Engineering!

• Medical & Employer Paid: Dental and Vision
• 401k and Employer Match
• Paid time off and holidays
• Paid On the Job Training
• Performance incentive bonuses
• Community Volunteering
• Talent Referral Bonus Program
• Employee Centric Culture

What You Will Do

• Provide technical guidance on PEM® products and fastening solutions via phone, email, web inquiries, and live chat.
• Analyze customer applications to diagnose root causes of issues, propose alternatives, and recommend optimized solutions.
• Address inquiries on raw materials, plating, Mil-Specs, thread locking, and other technical standards.
• Support product application troubleshooting for global customers, distributors, and engineering reps.
• Coordinate with Application Engineering, Product Design, Quality, and Manufacturing teams to solve complex application challenges.
• Support product costing, special designs, and tooling recommendations for custom applications.
• Conduct failure analysis and support investigations of customer complaints and returns.
• Collaborate with engineering labs for product testing, sample installations, and reporting.
• Create and maintain technical documentation, FAQs, and knowledge base articles based on recurring customer issues and trends.
• Review and edit technical publications, bulletins, and design guides for accuracy and usability.
• Maintain organized records of customer prints, technical correspondence, and cross-references in internal systems.
• All other duties as assigned.

Location

Danboro, PA

What we are looking for

• Bachelor’s degree in Mechanical Engineering or a closely related engineering field.
• Strong mechanical aptitude with a problem-solving mindset and a desire to grow into advanced engineering roles.
• Demonstrated ability to learn technical products and apply engineering principles in a customer-facing environment.
• Proficient in Microsoft Office Suite and comfortable using ERP/CRM systems.
• Strong verbal and written communication skills with a customer-oriented approach.
• Ability to work independently with minimal supervision while managing multiple tasks.
• Hands-on experience with mechanical testing, design software (SolidWorks or equivalent), or manufacturing processes is a plus.
• Participation in technical seminars, trade exhibitions, or continuing education programs is highly desirable.

Our commitment to Diversity, Equity and Belonging (DEB) endeavors to create a safe space for all employees and customers, regardless of age, race, sex, gender identity, national origin, or religion. We lift up voices and opinions by creating a respectful work environment where difference is valued, and we are doing our part to build towards a greater society where diverse points of view are celebrated.