Technical Support Engineer

Galactic Minds INC; Bellevue (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Galactic Minds INC is seeking a Technical Support Engineer for Windows User Experience and Global UE X support based in Bellevue, WA. The role emphasizes RDS, UI Shell, WMI, scripting with PowerShell, and printing in a production environment.

Night shift only, in-person interview in Bellevue. Requirements include strong Windows Server/AD/DHCP/DNS, plus cross-team collaboration and excellent English communication.

Qualifications

• 4 years of Windows & Networking Engineer experience in supporting production environments.
• Azure domain experience is a big asset.
• Excellent spoken and written English communication skills.

Skills

Remote Desktop Services

Terminal Services

Desktop Support

RDP

Windows Administration

Windows Server

AD

DHCP

DNS

UEX

Azure domain experience

Tools

PowerShell

App-V

UE-V

Printing

Job description

Windows Admin UEX (Azure Virtual Desktops, Remote Desktop Services, FSLogix, Universal Printing and Windows 365) – Technical Support Engineer

Shift: Night Shift Only

Designation: Technical Support Engineer

Role: Technical Support Engineer

Location: Bellevue, WA – Only in-person interview

JOB DESCRIPTION

Windows User Experience

• Having 4 years of Windows & Networking Engineer experience in supporting production environment including customer-facing or customer support roles.
• Having Azure domain experience is a big asset.

User Experience (UEX)

• RDS (Remote Desktop Services)
• UI Shell
• WMI
• Script
• PowerShell
• Printing
• Apps
• App-V
• UE-V

Storage & High Availability (HA)

Active Directory Fundamentals

• Excellent spoken and written English communication skills
• Cross-team collaboration

Mandatory Skills

• Remote Desktop Services
• Terminal Services
• Desktop Support
• RDP
• Windows Administration
• Windows Server
• AD
• DHCP
• DNS
• UEX
• Remote Desktop Services
• Terminal Services
• Desktop Support
• RDP
• Windows Administration
• Windows Server
• AD
• DHCP
• DNS
• UEX

Years of Experience

• 7 to 10 Years

Technical Skills

Networking (NET)

• TCP/IP communications
• DNS
• Access to file shares (SMB)
• Access to file shares (DFS namespace)
• Dynamic Host Configuration Protocol (DHCP)
• Wireless networking and 802.1X authentication
• Remote access (Direct Access)
• Site-to-site VPN connectivity issues
• Remote access (VPN, RRAS and CMAK)

Performance (PERF)

• Bug checks, Stop errors, and unexpected restarts
• Error while starting the computer, or you cannot start Windows
• High CPU utilization, Memory leak or resource depletion