Windows Technical Lead

Quantum World Technologies Inc.; Bellevue (WA); On-site; USD 100,000 - 150,000; Full time

Job summary

Quantum World Technologies Inc. in Bellevue, WA is seeking an experienced Windows Administrator for an onsite night-shift role responsible for production Windows Server environments.

You will troubleshoot performance, patch management, upgrades, and memory/disk-related issues with strong communication and customer-facing skills. Ideal candidates have 7–10 years of Server Administration experience, extensive knowledge of Windows components, virtualization (VMware/Hyper-V/Citrix), and proficiency

Qualifications

• 5+ years of Windows Administration in production environments.
• 7–10 years of Server Administration experience as per posting.
• Experience with customer-facing support is a plus.

Responsibilities

• Perform Troubleshooting on Windows Performance issues in production environments.
• Troubleshoot complex On-Premises or Cloud-based (Azure/VMware) issues.
• Handle high-volume, complex cases during night shifts.
• Research complex cases using internal KBs and publish fixes for customers.
• Maintain ticket hygiene and ensure quality resolutions.

Skills

Windows Administration

Performance troubleshooting

Customer facing skills

English communication

Night shift readiness

Leadership

Education

Bachelor's degree in IT/CS

Tools

VMware

Hyper-V

Citrix

Active Directory

Azure

AWS

Sysinternals

Job description

Location - Bellevue - Washington: (Onsite role )-Night Shift Only

5+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.

• o Only Night shifts
• o Excellent Communication Skills ( MANDATORY)

Soft Skills

• o Leadership - handle technically challenging and politically sensitive customer situations
• o Strong communications skills – Excellent spoken and written English communication.
• o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• o Cross-team collaboration

Technical Skills

Performance (PERF)

• o Core experience on Windows Performance
• o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS
• o Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc)
• o Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)
• o Good knowledge on User Mode & Kernel Mode in Windows Environment
• o Excellent knowledge of Registry keys in Windows Environment
• o Ability to troubleshoot No boot issues in production Environment
• o Excellent knowledge in Analyzing & Configuring Memory Dumps
• o Good knowledge on Windows Operating System Architecture
• o Should be good in troubleshooting Windows issues via CMD
• o Good knowledge on Sys Internal Tools from troubleshooting standpoint
• o Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)
• o Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform
• o Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools

Job Description

• o Perform Troubleshooting on Windows Performance issues
• o Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)
• o Perform multi-tasking and handle High Volume and Complex cases
• o Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers
• o Do self-learning on various Performance troubleshooting topics, publish white papers
• o Utilize Communication and technical skills to attain customer satisfaction
• o Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution
• o Work in Night shifts ( 6 PM login and 9 PM login )

Mandatory Points:

• · Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware
• · Look for 7 to 10 exp in Server Administration