Technical Support / Customer Service Representative-Remote (Night Shift)

Talentify.io; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

A leading company is seeking a Technical Support / Customer Service Representative for a remote night shift. This role offers a base salary of $21.49 per hour, comprehensive benefits, and opportunities for career advancement. Ideal candidates will have customer service experience and a problem-solving attitude, delivering exceptional customer experiences in a flexible work environment.

Benefits

Comprehensive medical, dental, and vision insurance

Retirement savings plan

Paid training

Flexible work environment

Qualifications

• Minimum of 1 year customer service experience required.
• Ability to work evening or overnight schedule.
• Strong problem-solving skills and proficiency in multi-tasking.

Responsibilities

• Provide inbound customer support using a structured call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track and document customer interactions.

Skills

Problem-solving

Customer service

Technical support

Education

High school diploma or GED

Tools

Familiarity with iOS and/or MacOS

Job description

Technical Support / Customer Service Representative-Remote (Night Shift)

Technical Support / Customer Service Representative-Remote (Night Shift)

15 hours ago Be among the first 25 applicants

Employer Industry: Customer Service and Technical Support

Why Consider This Job Opportunity

• Base salary of $21.49 per hour, plus performance-based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Work from home convenience, allowing for a flexible work environment
• Comprehensive benefits including medical, dental, and vision insurance, as well as a retirement savings plan
• Paid training and a daily pay enrollment option for early access to earnings
• Inclusive company culture with networking opportunities and wellness programs
  
  

What To Expect (Job Responsibilities)

• Provide inbound customer support using a structured call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track and document customer interactions in databases
• Maintain a broad knowledge of client products, including smartphones and tablets
• Deliver exceptional customer experiences with a positive attitude
  
  

What Is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free home environment and reliable high-speed internet
  
  

How To Stand Out (Preferred Qualifications)

• Technical support experience is preferred
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience in building customer relationships
  
  

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

Referrals increase your chances of interviewing at Talentify.io by 2x

Get notified about new Customer Service Representative jobs in United States.

United States $48,000.00-$70,000.00 2 weeks ago

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Remote Customer Support Agent (Freelance, US-based)

Customer Experience Specialist - Corporate Payment Services

San Francisco, CA $22.00-$23.00 2 weeks ago

United States $34,000.00-$42,000.00 15 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.