Technical Support / Customer Service Representative (Remote)

Concentrix; Mountain Home (ID); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading global company as a Technical Support / Customer Service Representative. Work from home providing exceptional customer service and technical support. Enjoy a competitive wage, comprehensive benefits, and opportunities for growth in a diverse and inclusive environment.

Benefits

Competitive Wage

Paid Training

Comprehensive Health Benefits

401K

PTO

Wellness Programs

Qualifications

• At least 1 year of customer service experience; technical support experience preferred.
• Quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support following call flow guides.
• Resolve technical issues related to hardware, software, and products.
• Document interactions and retrieve information in databases.

Skills

Problem-Solving

Multitasking

Relationship-Building

Education

High School Diploma or GED

Job description

Technical Support / Customer Service Representative (Remote)

Join to apply for the Technical Support / Customer Service Representative (Remote) role at Concentrix.

Job Overview

The Technical Support / Customer Service Representative (Remote) works from home, providing customer support via inbound/outbound calls and the Internet. Responsibilities include resolving routine problems related to client products and services, and maintaining accurate records in databases. We encourage applications from military veterans.

Why Join Us?

Become part of a global, diverse team that values inclusion and innovation. Concentrix has received awards such as “World’s Best Workplaces” and “Happiest Employees.” We support your growth through training, leadership development, and internal promotions, fostering a culture of success and belonging.

Your Responsibilities

• Provide inbound customer support following call flow guides
• Resolve technical issues related to hardware, software, and products
• Document interactions and retrieve information in databases
• Demonstrate excellent problem-solving skills
• Offer additional products/services when appropriate
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• At least 1 year of customer service experience; technical support experience preferred
• Strong relationship-building skills
• Open availability and high school diploma or GED
• Quiet, distraction-free home environment
• Proficiency in multitasking, problem-solving, and computer navigation
• High-speed internet and a smartphone; a work computer may be provided
• Reside in the U.S. with a valid address

Benefits

• Competitive wage between $15-$18/hour
• Paid training, incentives, and referral bonuses
• Comprehensive health benefits, 401K, PTO, and holidays
• Wellness programs, mentorship, and diversity initiatives

Additional Details

Location: USA, OH, Work-at-Home

Type: Full-time

Physical & Mental Requirements: Sedentary work involving computer and office equipment

Applicants must be authorized to work in the U.S. and reside in the U.S.

Concentrix is an Equal Opportunity Employer. For accommodations or to review our policies, please visit our website.