Customer Service Representative

Montana-Dakota Utilities; Boise (ID); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading utility company as a Customer Service Representative, offering a remote position with flexible hours. You'll handle customer inquiries, provide exceptional service, and enjoy comprehensive benefits from day one. Ideal for those with strong customer service skills and a commitment to quality.

Benefits

Medical, dental, vision benefits

Paid vacation and sick time

Education assistance

Employee Incentive Program

Qualifications

• One year of call center experience or two years of customer service experience.

Responsibilities

• Handle customer inquiries and requests verbally and in writing.
• Research and resolve customer issues using various tools.

Skills

Customer Service

Bilingual in Spanish

Education

High school diploma or GED

Two-year business degree

Job description

Job Opportunity: Customer Service Representative

Apply now to begin a career you can be proud of. We offer:

1. 100% remote/telework position with a home office within 50 miles of specified locations in Idaho, Montana, Wyoming, and South Dakota. In-office positions are also available in Boise, ID.
2. Start Date: June 30, 2025
3. Rate of pay: $18.00 per hour
4. Paid Training: Monday - Friday, 8am - 5pm MST
5. Post-training shifts: 9:00am - 6:00pm MST or 9:30am - 6:30pm MST
6. No weekend, holiday, or late evening shifts past 7:30pm MST
7. 15% shift differential for hours outside 8:00am - 5:00pm MST
8. Employee Incentive Program
9. Benefits from Day One: medical, dental, vision, FSA, HSA (with employer contribution), life insurance, voluntary accidental death and dismemberment, Employee Assistance Program
10. Up to 14 days paid vacation annually, paid sick time, 11 paid holidays, and education assistance after 1 year

Join MDU Resources Group, Inc., and handle customer service calls for utility companies serving approximately 1.1 million customers across eight states. Build trusted relationships through education and exceptional service, while adhering to safety and confidentiality standards.

Minimum Qualifications

• High school diploma or GED
• One year of call center experience or two years of customer service experience

Preferred Qualifications

• Bi-lingual in Spanish
• Knowledge of customer service skills, typically acquired through a two-year business degree or related field

Telecommute Requirements

• Must reside within 50 miles of an MDU/Intermountain Gas District Office
• Reliable high-speed internet (minimum 50 Mbps download)
• Quiet, ergonomic home office environment
• Ability to work independently and communicate via phone/video
• Compliance with company policies on information security and conduct

Other Requirements

• Protect networks and data from cyber threats
• Legal authorization to work in the U.S. (no sponsorships)
• Possession of a valid driver’s license may be required
• Adhere to dress code and work shifts, including evenings, weekends, and holidays
• 12 months of employment before bidding outside the Customer Service Center
• Pre-employment drug testing and background checks

Job Responsibilities

• Handle customer inquiries and requests verbally and in writing
• Respond to emergencies following protocols; new hires generate emergency requests after 90 days
• Research and resolve customer issues using various tools
• Understand and apply collection practices; educate customers on energy assistance programs
• Perform additional tasks and projects as assigned

Hourly Wage: $18.00

Application Deadline: May 26, 2025

For our benefits package, click here.

Join us in energizing lives for a better tomorrow.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. For more information, review the Know Your Rights notice from the Department of Labor.