Technical Support Consultant I - Customer-Focused Tech Help

Acd Inc; Benton (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

ACDI - Access Control Devices, Inc. is seeking a Technical Support Consultant I to deliver post-sales technical assistance for hardware and software solutions.

You will handle inbound support requests via phone, email, and chat, diagnose issues, and guide customers toward effective resolutions. Responsibilities include creating end-user training materials, developing knowledge base content, and collaborating with multiple departments to improve services.

Qualifications

• Minimum 1+ year of technical support experience or equivalent
• Earned technical certificates (A+, Network+, Security+ or equivalent)
• PaperCut certification within 90 days of hire

Responsibilities

• Provide post-sales technical support for end-users and dealers via phone, email, and chat
• Diagnose and resolve first-line issues quickly and accurately
• Escalate complex problems to second-line support when needed
• Create and update training materials and knowledge base entries
• Maintain communication with end users and dealers with timely status updates

Skills

Technical Support

Customer Service

IT Troubleshooting

Education

High School diploma

Associate degree

A+/Network+/Security+ certificate

Tools

PaperCut

VMware

HyperV

Citrix

Powershell

Batch scripting

Shell scripting

MS SQL

MySQL

Oracle

Google Workspace

Intune

JAMF

Munki

Job description

ACDI - Access Control Devices, Inc. is seeking a Technical Support Consultant I to deliver post-sales technical assistance for hardware and software solutions.

You will handle inbound support requests via phone, email, and chat, diagnose issues, and guide customers toward effective resolutions. Responsibilities include creating end-user training materials, developing knowledge base content, and collaborating with multiple departments to improve services.