Technical Support Center Engineer

ZwickRoell, LP; Kennesaw (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

Healthcare reimbursement Accounts

Job summary

ZwickRoell, LP seeks a Technical Support Center Engineer to troubleshoot electronic and electromechanical systems and provide expert support to customers and field service engineers. You will handle testing equipment, software, and application questions, and collaborate with production and engineering teams.

Ideal candidates have a strong technical background, proficiency in testing software, and excellent communication skills.

Qualifications

• Associate degree or vocational apprenticeship with at least 3 years of relevant technical experience.
• Strong proficiency with Excel, Outlook, Word, and PowerPoint.
• Experience in electrical and mechanical troubleshooting; some programming, machining, or welding experience preferred.
• Experience with materials testing software (e.g., testXpert) preferred.
• CRM software experience, such as Microsoft Dynamics.
• Willingness to travel up to 30% domestically.
• Fluency in English; German language skills are a strong plus.
• Authorized to work in the United States.

Responsibilities

• Troubleshoot electronic and electromechanical systems based on schematics and drawings.
• Provide technical support to customers and field service engineers via phone, remote, or on-site visits.
• Assist the service operations team with technical questions and administrative details.
• Act as a liaison between customers and production/engineering for complex issues.
• Perform in-house repairs, testing system modernizations, and rebuilds as needed.
• Modify customer specifications and design new test methods when required.
• Conduct field visits as necessary depending on issue complexity and field team availability.
• Assist with calibration equipment or urgent part needs for the field service team.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Excel

Outlook

Word

PowerPoint

English

German

CRM software (e.g., Microsoft Dynamics

Self-motivated

Travel up to 30%

Education

Associate degree or vocational apprenticeship

Tools

testXpert

Microsoft Dynamics

Job description

ZwickRoell, a leading provider of testing equipment and solutions, is seeking a Technical Support Center Engineer to provide technical support and solutions to customers and field service engineers. In this role, you will troubleshoot electronic and electromechanical systems, provide support via phone, remote access, or on-site visits, assist with testing equipment, software, and application questions, and collaborate with production and engineering departments. The ideal candidate will have a strong technical background in electrical and mechanical troubleshooting, proficiency in testing software, and excellent communication skills.

Primary Objective:

• Troubleshoot electronic and electromechanical systems based on schematics and mechanical drawings.
• Provide technical support to customers and field service engineers regarding testing equipment, calibration equipment, procedures, software support, application support, and system validation.
• Assist the service operations team with technical questions and administrative details.
• Help customers with testing equipment, software, or application questions through various channels.Act as a liaison between customers and production/engineering departments for complex issues.
• Perform in-house repairs, testing system modernizations, and rebuilds as needed.
• Modify customer specifications and design new test methods when required.
• Conduct field visits as necessary, depending on the complexity of the issue or availability of the field service team.
• Assist with calibration equipment or urgent part needs for the field service team.

Experience/Required Skills:

• Associate degree or vocational apprenticeship with at least 3 years of job-related technical experience.
• Proficiency in Excel, Outlook, Word, and PowerPoint, with strong computer skills.
• Knowledge of electrical and mechanical troubleshooting, minimal programming experience, machining experience, and/or welding.
• Preferred experience with materials testing software (e.g., testXpert).
• Proficiency in CRM software, such as Microsoft Dynamics, is highly desired to effectively manage customer interactions, track support cases, and maintain accurate documentation.
• Self-motivated with a commitment to excellence.
• Willingness to travel domestically up to 30% of the time.
• Fluency in English and German is a strong plus.
• Authorization to work in the United States is required.

To be considered for the position, you must be authorized to work in the United States.

Benefits Offered:

• Paid time off.
• Health insurance.
• Vision insurance.
• Healthcare reimbursement accounts such as HRAs and FSAs.
• Dependent Care account.
• 401(k) Retirement accounts.
• LTD (Long-Term Disability).
• Voluntary Group Life Insurance.
• Ancillary coverages such as Critical Illness and Off-Work Accident.

ZwickRoell offers a competitive base salary and a comprehensive benefits package, including health, dental, vision, life, LTD insurance, and 401(k) with a matching contribution. Join our professional and successful team, where you can make an immediate impact and enjoy a rewarding career.

ZwickRoell, LP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, gender identity, and sexual orientation), race, color, religion, national origin, disability, genetic information, protected veteran status, age, or any other characteristic protected by law.