Electro-Mechanical Tech Support Engineer

ZwickRoell, LP; Kennesaw (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Vision insurance

Healthcare reimbursement Accounts

Job summary

ZwickRoell, LP seeks a Technical Support Center Engineer to troubleshoot electronic and electromechanical systems and provide expert support to customers and field service engineers. You will handle testing equipment, software, and application questions, and collaborate with production and engineering teams.

Ideal candidates have a strong technical background, proficiency in testing software, and excellent communication skills.

Qualifications

• Associate degree or vocational apprenticeship with at least 3 years of relevant technical experience.
• Strong proficiency with Excel, Outlook, Word, and PowerPoint.
• Experience in electrical and mechanical troubleshooting; some programming, machining, or welding experience preferred.
• Experience with materials testing software (e.g., testXpert) preferred.
• CRM software experience, such as Microsoft Dynamics.
• Willingness to travel up to 30% domestically.
• Fluency in English; German language skills are a strong plus.
• Authorized to work in the United States.

Responsibilities

• Troubleshoot electronic and electromechanical systems based on schematics and drawings.
• Provide technical support to customers and field service engineers via phone, remote, or on-site visits.
• Assist the service operations team with technical questions and administrative details.
• Act as a liaison between customers and production/engineering for complex issues.
• Perform in-house repairs, testing system modernizations, and rebuilds as needed.
• Modify customer specifications and design new test methods when required.
• Conduct field visits as necessary depending on issue complexity and field team availability.
• Assist with calibration equipment or urgent part needs for the field service team.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Excel

Outlook

Word

PowerPoint

English

German

CRM software (e.g., Microsoft Dynamics

Self-motivated

Travel up to 30%

Education

Associate degree or vocational apprenticeship

Tools

testXpert

Microsoft Dynamics

Job description

ZwickRoell, LP seeks a Technical Support Center Engineer to troubleshoot electronic and electromechanical systems and provide expert support to customers and field service engineers. You will handle testing equipment, software, and application questions, and collaborate with production and engineering teams.

Ideal candidates have a strong technical background, proficiency in testing software, and excellent communication skills.