Enterprise Tech Support — Growth & Mentoring Path

ReadyOn; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Vacation and sick leave

Coaching and mentoring

Recognition program

Job summary

ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. A support professional is needed to respond to enterprise tickets, investigate issues, and document findings with care, escalating when required.

You will join a fast-paced startup culture that values ownership, clear communication, and process improvement, with opportunities to grow and shape the support function.

Qualifications

• Strong written English communication and a client-first mindset with meticulous attention to detail.
• Curiosity about technology, problem-solving instinct, and comfort in a fast-moving startup environment.

Responsibilities

• Respond to support tickets from enterprise clients and investigate issues with care and accuracy.
• Document findings and escalate complex matters to senior team members or Engineering when needed.

Skills

Strong written English

Client-first mindset

Attention to detail

Curiosity about technology

Problem solving

Fast-paced startup environment

Job description

ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. A support professional is needed to respond to enterprise tickets, investigate issues, and document findings with care, escalating when required.

You will join a fast-paced startup culture that values ownership, clear communication, and process improvement, with opportunities to grow and shape the support function.