Technical Support Analyst

VRC (Valuation Research Corporation); Milwaukee (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life Insurance

Disability

401k match

Commuter Benefits

Dependent Care Reimbursement

Flexible time off

Job summary

Valuation Research Corporation in Milwaukee is seeking a Technical Support Analyst to deploy, configure, and support end-user systems, with emphasis on Windows 11, Azure, Entra, and Office 365. You will handle frontline helpdesk duties and participate in on-call rotation.

The role requires 3–5 years in technical support, strong Microsoft experience, and the ability to advise colleagues on operations and security. This is an in-office position with occasional travel to the office as needed.

Qualifications

• 3-5 years of experience in a technical support or information systems position.
• Strong experience with Microsoft systems and cloud services (Azure, Intune, Entra).
• Experience with Office 365 Administration and Microsoft hybrid environments.
• Excellent communication and teamwork; customer-focused.
• Current authorization to work in the United States without visa sponsorship.
• Degree preferred in information systems or related fields.

Responsibilities

• Work with the IT Team to meet department goals, priorities, and initiatives.
• Represent the IT Team with customers, peers, co-workers, and partners.
• Advise coworkers on operations and security.
• Administer daily infrastructure/desktop support and change requests.
• Perform maintenance on workstations and troubleshoot issues.
• Monitor Help Desk queue, complete tickets timely, and escalate as needed.
• Document configuration changes and IT policies to achieve compliance.
• Deploy new user hardware/software packages and support on-site activities.
• Demonstrate learning agility through continued education and research.

Skills

Microsoft systems

Customer support

Communication

Team collaboration

Problem solving

Education

Associate degree

Bachelor's degree

Tools

Microsoft Intune

Entra

Azure

Office 365 Administration

Hybrid environments

Job description

About VRC:

VRC is a full-service, independent, global valuation firm that focuses exclusively on valuation and advisory services. Since 1975, we have delivered valuation and financial opinions for M&A transactions and the financial and tax reporting requirements of Fortune 500 companies, private equity firms and their portfolio companies, and more. We welcome you to learn more about us.

About this role:

We are seeking a Technical Support Analyst under the direction of the IT Director, to develop, configure, maintain, support, and optimize end-user systems, while maintaining security governance on all devices in accordance with regulatory policies. This includes Windows 11, Azure, Entra, and desktop applications. The Technical Support Analyst is also responsible for frontline helpdesk support and rotating on-call responsibilities.

This position is based in Milwaukee; periodic travel to the office may be required on an as-needed basis.

What you will do:

Specific functions include, other duties may be assigned:

• Work with the IT Team to meet department goals, priorities, and initiatives
• Represent the IT Team with customers, peers, co-workers, and partners
• Advise coworkers, consultants, and customers on operations and security
• Administer daily infrastructure/desktop support, including change management requests, monitoring, and service requests
• Perform maintenance on workstations
• Troubleshoot customer support with desktop, and applications errors
• Monitor Help Desk queue, complete tickets and requests thoroughly and on a timely basis, and escal issues as needed
• Monitor and maintain service performance, including installation, upgrade, administration, troubleshooting, and planning enhancements for end user systems
• Document configuration and all changes, standard operation procedures, licensing, and contracts to achieve compliance with IT policies and procedures
• Follow Computer Life Cycle Management Policy, Deploy new user hardware/software packages
• Demonstrate learning agility by enhancing technical knowledge through continued education and research
• Use multiple media platforms to include video conferencing, telecommunications, email and multiple application and enterprise software systems by way of a laptop or computer
• Work in conference rooms, meeting rooms and other meeting room facilities utilized to conduct meetings and gatherings of staff (reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions)
• This position will have an on-call responsibility that it will share with the IT Team

What you will need:

• 3-5 years of experience in a technical support or information systems position required
• Strong experience with Microsoft systems
• Experience with Microsoft Intune and Entra
• Experience in Microsoft hybrid environments
• Experience with Office 365 Administration
• Experience with Cloud Services and Infrastructure using Azure
• Highly skilled at customer support, incident identification and problem solving
• Skilled at analyzing and interpreting technical documents, procedures, and regulations
• Excellent verbal, people skills, and the ability to work well in a team environment
• Excellent written communication skills and detail-oriented and accurate
• Strong working as a part of a team and independently, prioritize workload and perform duties under deadlines
• Demonstrated solution-oriented mindset, forward-thinking and creative problem solving with high ethical standards and a positive professional image
• Associate or bachelor’s degree in information systems, application support, databases or other applicable fields preferred
• Current authorization to work in the United States without the need for visa sponsorship now or in the future(e.g., F-1 STEM OPT, H-1B, TN, O-1, I-485J portability, etc.

What we offer you:

• Competitive bonus program
• Medical/Dental/Vision insurance, Life Insurance, Disability, Health Savings Account, Dependent Care Reimbursement, Commuter Benefits, 401k match program, and voluntary insurance options
• Generous time off/flexible work arrangements
• Reimbursement for admission fees and study material for professional designations
• Growth - VRC is growing, and so can your career
• For more information on our various benefit offerings visit our Careers page

Our Commitment to Diversity & Inclusion:

VRC is an equal opportunity employer committed to creating a diverse team. We are committed to diversity, inclusion, and the equitable treatment of our colleagues, the communities in which we live and work, and our clients. We value creating and working within a team-based environment where each person’s talent, ideas, opinions, and expertise are respected. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with VRC are asked to [e-mail].