Technical Support Analyst (Onsite - Traverse City, MI)

Munson Healthcare Careers; Traverse City, Northern (MI, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Munson Healthcare seeks a Technical Support Analyst for on-site IT equipment implementation, installation, and ongoing support in Traverse City, MI. You’ll work with senior staff to configure hardware, document service actions, and maintain inventories, while ensuring secure operations across IT systems.

The role emphasizes strong problem solving, ticket monitoring, and collaboration with vendors, with a focus on efficient patient and staff technology experiences.

Qualifications

• Bachelor's degree or equivalent in CIS, MIS, IS, CS, Engineering or Business Administration with emphasis in information systems.
• Bachelor's degree (or equivalent) in related field (statistics, mathematics, physics) with one-year related experience.
• Associate degree (or equivalent) in CIS, MIS, IS, CS, Engineering or Business Administration with emphasis in information systems and two years related experience.
• High school diploma or GED and four years experience equivalent in CIS, MIS, IS, CS, Engineering or Business Administration with emphasis in information systems.

Responsibilities

• A Technical Support Analyst is responsible for IT equipment implementation and support functions. Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment.
• Provides operational support of technology and documents activities related to hardware/software service requests, installations and removals.
• Maintains technical documentation of operational processes and procedures, including hardware and software inventories.
• Monitors and processes tickets, troubleshoots and resolves hardware, operating system, application and desktop problems; escalates complex issues as needed.
• Installs/removes hardware and software; connects hardware to the network.
• Collaborates with vendors or IS staff to resolve application, OS, desktop, network and hardware issues; performs downtime procedures and data entry tasks.
• Maintains security; manages multiple tasks with limited supervision; offers ideas to improve customer service.
• Performs analysis to solve business or technical issues with guidance; provides one-on-one user education.
• Performs other duties as assigned.

Education

Bachelor's Degree or equivalent in CIS/MIS/IS/CS/Engineering or Business Admin with information systems emphasis

Bachelor's degree in related field (statistics/math/physics) with 1 year related experience

Associate degree with CIS/MIS/IS/CS/Engineering or Business Admin emphasis and 2 years related experience

High school diploma or GED with 4 years CIS/MIS/IS/CS/Engineering or Business Admin experience

Job description

Company Description

More Than Just Care,It’sCommunity

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just beMunson Material. To us, that means teammates who live by our values of excellence,teamness, positivity, creativity,and a commitment to creatingexceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow:Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.

• Thrive:Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.

• Be Well:Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.

• Be Heard:Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day in the life

• A Technical Support Analyst is responsible for IT equipment implementation and support functions. Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment.This level is staffed by experienced staff with sufficient educational background and/or experience to qualify them to perform most tasks independently.

• Provides operational support of technology.Provides concise, timely and detailed documentation of activities related to hardware/software service requests, installations and removals.

• Responsible for maintenance of technical documentation of operational processes and procedures.Responsible for maintenance of departmental documentation including hardware and software inventories.

• Monitors and processes tickets.Monitors, troubleshoots and resolves hardware, operating system, application and desktop problems following documented procedures.Escalates more complex issues to appropriate IS resources.

• Responsible for preparation, installation and removal of hardware and software.Responsible for connection of hardware to the network.

• Required to work with vendors or other IS staff in resolving application, operating system, desktop, network and hardware issues.Performs pre-defined functions during downtime procedures including departmental rounding and relaying pertinent information to the command center.Performs spreadsheet, database and word processing functions.

• Maintains proper security at all times.Manages multiple tasks simultaneously without significant supervision.Provides ideas for improving customer service.

• Performs analysis to solve business or technological issues with occasional guidance.Provides one‑on‑one education to users.

• Performs other duties as assigned.

Qualifications

What’s Required

One of the following are required:

• Bachelor's Degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems.

• Bachelor's degree (or the equivalent) in related field (e.g. statistics, mathematics, physics) with one-year related experience.

• Associate degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems and two years of related experience.

• High school diploma or GED and fouryears experience equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems

Additional Information

Full-time on-site in Traverse City, Michigan

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.