Microsoft Dynamics 365 Solution Consultant

TechDigital Group; Greensboro (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Microsoft Dynamics 365 Solution Consultant to enhance their customer service solutions. This role is pivotal in optimizing Dynamics 365 to align with business needs, requiring a strong background in the platform and its integrations. The ideal candidate will possess excellent analytical and communication skills, enabling effective collaboration with stakeholders and technical teams. If you're passionate about leveraging technology to drive business success and have a knack for problem-solving, this is the perfect opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of experience in Microsoft Dynamics 365 Customer Service and Power Platform.
• Strong analytical and problem-solving skills to assess complex business processes.

Responsibilities

• Implement and optimize Dynamics 365 solutions to meet business needs.
• Collaborate with stakeholders to gather requirements and design solutions.

Skills

Microsoft Dynamics 365

Power Platform

Analytical Skills

Problem-Solving Skills

Communication Skills

Project Management

Job description

Microsoft Dynamics 365 Solution Consultant

Job #: 570
Pay Rate: Not Specified
Job type: contractor
Location: Greensboro, NC

The Solution Consultant/Functional Analyst will have 5+ years of experience specialized in Microsoft Dynamics 365 Customer Service and Power Platform who will play a crucial role in implementing and optimizing our Dynamics solution to meet business needs.

Role/Responsibilities

• Extensive understanding of Microsoft Dynamics 365 module Customer Service, Power Platform and Integrations
• Knowledge of the platform's capabilities, limitations, and best practices for customization.
• Experience in automotive industry can be valuable for understanding sector-specific requirements and challenges.
• Requirement Gathering: Collaborate with stakeholders to understand business needs and processes.
• Conduct workshops and interviews to elicit requirements and document them comprehensively.
• Translate business requirements into functional specifications.
• Design solutions that leverage standard functionalities of Dynamics 365 and identify areas requiring customization.
• Configure the Dynamics 365 environment to align with business needs.
• Customize entities, workflows, forms, and dashboards as required.
• Plan and oversee the integration of Dynamics 365 with other systems (e.g., ERP, CRM, third-party applications).
• Ensure data consistency and integrity across integrated systems.
• Lead or assist in the deployment of Dynamics 365 solutions.
• Support in development of user manuals and training materials.
• Offer ongoing support and troubleshoot issues post-implementation.
• Create detailed documentation of the configuration, customizations, and integrations.
• Maintain documentation for future reference and auditing.

Skills and Competencies

• Strong analytical and problem-solving skills to assess complex business processes and design appropriate solutions.
• Excellent verbal and written communication skills to interact effectively with stakeholders at all levels.
• Ability to convey technical information to non-technical users.
• Familiarity with project management methodologies (e.g., Agile, Scrum) to manage projects efficiently.
• Ability to coordinate tasks, manage timelines, and ensure tasks stay on track.
• Understanding of the technical aspects of Dynamics 365, including architecture, data models, and integration points.
• Ability to work closely with technical teams (developers, IT staff) to implement and support solutions