Technical Support Analyst I — IT Support & User Training

Pullman Regional Hospital; Pullman (WA); On-site; USD 48,000 - 68,000; Full time

Job summary

Pullman Regional Hospital is seeking a Technical Support Analyst I to investigate, analyze, and resolve computer software, hardware, telecommunications, and networking issues. You will install computers, software, telecom, and peripherals, and tutor users on various technologies.

Ideal candidates have a high school diploma, a valid driver’s license, and strong communication skills. One+ year of IT experience and Windows OS familiarity are preferred for success in this role.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license required.
• Excellent communication skills with colleagues and customers.
• Ability to manage time, tasks, and resources appropriately.
• One or more years of IT/computer/network experience preferred.
• Experience with Windows OS and basic hardware/software maintenance.

Responsibilities

• Investigates, analyzes, and resolves computer software, hardware, telecommunications, and networking problems.
• Installs computers, software, telecom, and peripherals.
• Tutors and coaches users with various technologies.
• Works with IT team to brainstorm and develop solutions.
• Supports EMR platforms and Windows servers.

Skills

Communication

Time management

Customer service

Training skills

Education

High school diploma or equivalent

Tools

MS Windows OS

LAN/WAN knowledge

Job description

Pullman Regional Hospital is seeking a Technical Support Analyst I to investigate, analyze, and resolve computer software, hardware, telecommunications, and networking issues. You will install computers, software, telecom, and peripherals, and tutor users on various technologies.

Ideal candidates have a high school diploma, a valid driver’s license, and strong communication skills. One+ year of IT experience and Windows OS familiarity are preferred for success in this role.