Technical Support Analyst 1

Pullman Regional Hospital; United States; On-site; USD 36,000 - 55,000; Full time

Job summary

Pullman Regional Hospital is seeking a Technical Support Analyst I to investigate, analyze, and resolve computer software, hardware, telecom, and networking issues. This role installs computers, software, telecom, and peripherals, and coaches users.

Typical schedule is Monday–Friday, 8am–5pm with a base pay range of $26.22-$40.10 hourly; successful candidates bring strong communication and problem-solving skills and the ability to train others.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.
• Excellent communication skills with colleagues and customers.
• Ability to manage time, tasks, and resources appropriately.
• Advanced computer skills.

Responsibilities

• Investigates, analyzes, and resolves computer software, hardware, telecommunications, and networking problems.
• Installs computers, software, telecom, and peripherals.
• Works effectively with users to find answers to questions relating to hardware, software and telecom issues.
• Tutor and coach users with various technologies.
• Assists to support the various EMR platforms and their components.

Skills

Communication

Time management

Advanced computer skills

Education

High school diploma or equivalent

Tools

MS Windows OS

Windows Server

Job description

Pay Range: The base pay range for this position is $26.22-$40.10 Hourly however, base pay offered may vary depending on job-related knowledge, skills, and experience. Job Title: Technical Support Analyst I

Work Schedule for this Position: Typically Monday - Friday, 8am - 5pm

Company Statement: Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview: Investigates, analyzes, and resolves computer software, hardware, telecommunications, and networking problems. Installs computers, software, telecom, and peripherals. Works effectively with users to find answers to questions relating to hardware, software and telecom issues. Tutor and coach users with various technologies.

A Day in the Life: Effective time management. Contributes to the development of strategic objectives for Information Systems. Actively seeks out additional technical, organizational, and professional resources. Participates in online training courses that provide information regarding components of the information system at Pullman Regional Hospital. Works in conjunction with IT Team members and/or end users to brainstorm, analyze, and develop solutions to technical or process issues. Support-oriented personality and proven client relations skills. Analytical, detail-oriented, effective communicator and is able to teach others and effectively train users. Assists to support the various EMR platforms and their various components. Assists to support Windows server, electronic messaging, and other components. Demonstrates advanced abilities for troubleshooting PC hardware and software issues.

About You! This Job is For You if You Have:

• High school diploma or equivalent.
• Valid driver’s license.
• Excellent communication skills with colleagues and customers.
• Ability to manage time, tasks, and resources appropriately.
• Advanced computer skills.

A Wow if You Have:

• One or more years of previous work experience with computers, networks, telecommunications, and information systems.
• Advanced personal computer skills, including installation and maintenance of the hardware, peripheral devices, telecom, and software.
• Experience with MS Windows operating systems.
• Working knowledge of local area networks and wide area networks.

Company Perks: Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability Services
• Discount and EAP Resources

A Few More Important Points: The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts: Applicants with disabilities who require assistance or accommodation should contact Human Resources at [e-mail]

Pullman Regional Hospital is a critical access hospital with a physician clinic network located in Pullman, Washington, at the heart of the Palouse. We provide an array of treatment and prevention services, each at the forefront of the medical industry designed to provide the most comprehensive benefits to our patients. We're a small hospital known for big ideas and bold visions. More than 500 people are part of the Pullman Regional Hospital family; each and every individual contributes to our stellar reputation.