Technical Support Analyst (Bi-Lingual Japanese)

Next Level Business Services Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Next Level Business Services Inc. is seeking a Technical Support Analyst to support enterprise technology transformation and platform migration initiatives in a global banking environment.

The role emphasizes bilingual Japanese/English communication and hands-on support across Microsoft 365, Windows, Power Platform, and ServiceNow. The candidate will provide end-user support during migrations, deliver training, and develop bilingual documentation while coordinating with global IT teams to drive

Qualifications

• 3+ years of experience in IT support, business systems, or technology migration.
• Native-level Japanese and professional-level English proficiency.
• Hands-on experience with Microsoft 365, Windows, Power Platform, and ServiceNow.
• Banking or financial services experience is highly preferred.

Responsibilities

• Provide end-user support during technology migrations and platform transitions.
• Deliver user training and develop bilingual documentation (Japanese/English).
• Troubleshoot technical issues and coordinate with global IT teams.
• Support process automation using Microsoft Power Apps, Power Automate, and ServiceNow.
• Drive technology adoption and continuous process improvement.

Skills

Japanese-English bilingual

Stakeholder mgmt

Tools

Microsoft 365

Power Platform

Windows

Power Apps

ServiceNow

Job description

We are seeking a motivated Technical Support Analyst to support enterprise technology transformation and platform migration initiatives in a global banking environment.

Key Responsibilities

• Provide end-user support during technology migrations and platform transitions.
• Deliver user training and develop bilingual documentation (Japanese/English).
• Troubleshoot technical issues and coordinate with global IT teams.
• Support process automation using Microsoft Power Apps, Power Automate, and ServiceNow.
• Drive technology adoption and continuous process improvement.

Requirements

• 3+ years of experience in IT support, business systems, or technology migration.
• Native-level Japanese and professional-level English proficiency.
• Hands-on experience with Microsoft 365, Windows, Power Platform, and ServiceNow.
• Strong communication, stakeholder management, and problem-solving skills.
• Banking or financial services experience is highly preferred.