Technical Support Analyst - Audio Visual Systems - AV Techical Support

Arthur Grand Technologies Inc; Petersburg (VA); On-site; USD 30,000 - 47,000; Part time

Job summary

Arthur Grand Technologies Inc in Petersburg, VA is seeking an AV Instructional Technology Technician (Contract) to provide operational and technical support for audiovisual systems across classrooms, conference rooms, and event venues. You will troubleshoot, install, operate, and maintain AV equipment while delivering responsive customer service to faculty, staff, students, and guests.

Responsibilities include supporting live events, maintaining equipment, coordinating with event organizers, and

Qualifications

• Associate degree or equivalent combination of education and experience in information technology, electronics, or AV technology.
• At least two years of experience supporting professional or enterprise AV systems.
• Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
• Experience supporting live events, meetings, classrooms, or executive presentations.

Responsibilities

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
• Perform routine system testing, preventive maintenance, and equipment inspections to support reliable operation and uptime goals.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
• Document service requests, repairs, maintenance activities, and equipment changes in the ticketing or inventory systems.
• Provide audiovisual support for university events, commencements, conferences, meetings, and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.

Education

Associate degree in Information Technology, Electronics, Audiovisual Technology, or related field

Tools

Crestron

Extron

Q-SYS

Biamp

Job description

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand's culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.

We are a minority-owned staff augmentation and technology consulting company

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Job Description

Position: - Technical Support Analyst - Req ID: 810091

Type: Contract

Interview type: Both Video & In-Person Interview

The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues.

Enterprise Audiovisual Systems Support - Required - 2 Years

Troubleshooting, installing, operating, and maintaining AV equipment - Required 2 Years

Supporting Live events, meetings, classrooms technology - Required 2 Years

Experience using a help desk or ticketing system - Desired 1 Year

AVIXA Certified Technology Specialist Certification - Desired

Job Description:

The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.

Organizational Objectives

• Delivering reliable audiovisual services that support teaching, learning, and university operations.
• Maintaining operational readiness of classroom and event technology.
• Providing professional AV support for academic, administrative, and special events.
• Ensuring rapid response to classroom technology issues.
• Assisting with AV installations, upgrades, and preventative maintenance.
• Supporting a 95% or greater AV system uptime objective.

Essential Duties and Responsibilities

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
• Perform routine system testing, preventive maintenance, and equipment inspections to support reliable operation and departmental uptime goals.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
• Document service requests, repairs, maintenance activities, and equipment changes in the university's ticketing or inventory systems.
• Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.
• Provide professional technical assistance to faculty, staff, students, guests, and event participants.
• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
• Support departmental technology projects, emergency operations, and other duties assigned by the AV Instructional Technology Manager or ITS leadership.
• Qualifications

Minimum Qualifications

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
• At least two years of experience supporting professional or enterprise audiovisual systems.
• Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
• Experience supporting live events, meetings, classroom technology, or executive presentations.
• Experience using a help desk or ticket management system.
• Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.

Preferred Qualifications

• Bachelor's degree in Information Technology, Electronics, Audiovisual Technology, or a related field.
• Two to four years of professional audiovisual support experience.
• Experience supporting audiovisual and instructional technology in a higher education environment.
• Manufacturer certifications or hands‑on experience with Crestron, Extron, Q‑SYS, Biamp, or similar enterprise AV platforms.

Thanks

Arthur Grand Technologies Inc

8(A) Certified Business | CMMI (L3) | ISO 9001:2015 Certified | ISO/IEC 27001:2022 Certified

NMSDC Minority Business Enterprise (MBE)

Arthur Grand is an Equal Opportunity Employer (Including disability/Vets)

Additional Information

All your information will be kept confidential according to EEO guidelines.