AV Technician

Digital Consultants, LLC; Quantico (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Group health plans

401(k) plan with company matching

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Pet insurance options

Employee Assistance Program (EAP)

Equal Opportunity & Accommodations

Job summary

Digital Consultants in Quantico is seeking an AV Technician to provide comprehensive AV support for all systems, perform PMIs, and update software and firmware for on-site deployments with federal and private sector clients. The role requires a minimum of 3 years of AV maintenance experience, proficiency with Crestron/Extron/AMX and Crestron Toolbox, and the ability to lift up to 50 lbs.

A Secret clearance is required.

Qualifications

• Minimum of 3 years of experience maintaining and troubleshooting AV systems.
• Strong knowledge of AV system design, installation, and diagnostics.
• Excellent communication skills for end-user support.

Responsibilities

• Maintain AV systems, including all audio, video, and control components.
• Troubleshoot and repair AV hardware and software issues.
• Use manufacturer tools to diagnose and service AV systems.
• Collaborate to ensure AV integrates with videoconferencing, networking, and security.
• Input detailed ticket notes and manage tickets through lifecycle.
• Inventory AV systems and components, stay updated on industry trends.

Skills

AV system maintenance

Troubleshooting

Customer service

Tools

Crestron

Extron

AMX

Crestron Toolbox

Job description

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family.

Digital Consultants is seeking an AV Technician to join our team! As the AV Technician, you will provide comprehensive AV support for all systems and equipment and act as a principal performer for onsite technical support. You will perform Preventive Maintenance Inspections (PMIs), update programs, software and firmware, and make any necessary adjustments, calibrations, and repairs to AV systems.

Duties to include:

• Maintain AV systems, including all audio, video, and control components.
• Troubleshoot and resolve technical issues with AV systems, including diagnosing and repairing hardware and software issues.
• Utilize manufacturer software and hardware tools to maintain and troubleshoot AV Systems
• Collaborate with others to ensure that AV systems are integrated and working seamlessly with other technologies, such as videoconferencing, networking and security systems.
• Input detailed ticket notes and maintain trouble tickets through their lifecycle
• Gather and maintain inventories of AV systems and their individual components
• Stay up to date with industry trends and emerging technologies and make recommendations for new products or upgrades to existing AV systems.

Requirements

• Minimum of 3 years of experience in the maintenance and troubleshooting of audiovisual (AV) systems, preferably in a military or government environment.
• Clearance: Secret
• Certifications: AVIXA AV Technologist Certificate, Avixa CTS preferred
• Experience with AV control systems such as Crestron, Extron, and AMX.
• Must have experience using Crestron Toolbox
• Must have experience configuring Audio DSPs
• Strong knowledge of AV system design and installation principles
• Ability to diagnose and troubleshoot complex AV systems and equipment
• Excellent communication and interpersonal skills to provide high-quality customer service to end-users
• Ability to work with high-ranking military and government officials
• Ability to work independently and in a team environment, with minimal supervision.
• The ability to lift up to 50 lbs, climb ladders, and work at heights up to 20 feet
• Clean driving record and the ability to drive a company vehicle locally

Benefits: The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)
• Equal Opportunity & Accommodations

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to [e-mail] or call 571-306-3444. Please provide your contact information and let us know how we can assist you.