Tech Support & Systems Analyst — Onsite

Creative Solutions Services, LLC; Petersburg (VA); On-site; USD 36,000 - 48,000; Part time

Job summary

Creative Solutions Services, LLC seeks a Technical Support Analyst in Petersburg, VA for a 3‑month, 24‑hour‑per‑week onsite assignment. The role covers maintaining district technology, hardware, software, and related systems, with emphasis on reliability and user support.

You will handle IT service management tasks, troubleshoot hardware and software, document processes, and coordinate procurement and security controls. Interest in EHR projects and office relocations is a plus.

Qualifications

• Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management.
• General knowledge of MS 365 applications: Word, PowerPoint, Excel, Outlook, SharePoint, Teams.
• Experience leading meetings, configuring audio equipment.
• Experience troubleshooting hardware and software hands-on or from a service desk.
• Experience creating professional communications to users.
• Demonstrated success in managing and prioritizing work.
• Basic understanding of writing technical processes and instructions to simplify user tasks.
• Ability to write clear emails explaining technical issues and follow up with users.
• Ability to meet with staff to gather information for resolutions.
• Basic understanding of various technologies and ability to research them for troubleshooting.
• Experience with PC refresh projects with VA Executive Branch agencies.
• Knowledge of Virginia IT policies and PC refresh processes.
• Team-oriented with collaboration experience.
• Experience planning and supporting full office relocations, including cabling.
• Strong project management and ability to manage multiple priorities.

Responsibilities

• Technology Needs Assessment: evaluate district hardware, software, systems, and initiatives.
• Technical Support & Troubleshooting: assist applications, hardware, and systems issues; train staff on troubleshooting.
• Systems Maintenance & Documentation: document, upgrade, or replace hardware/software; maintain asset records.
• Procurement & Security: review procurements; maintain security controls over software and systems.
• User Support & Guidance: advise users on technologies and coordinate with IT operations centers for solutions.
• Issue Escalation: escalate urgent issues to IT Operations Center, Security Office, and VITA as needed.
• Additional Experience: support office relocations and EHR implementation as needed.

Skills

ITSM

MS 365

Meeting leadership

Troubleshooting

Tech writing

Email communications

Multitasking

Process docs

Escalation coordination

Office relocation

EHR familiarity

Team collaboration

PC refresh

Virginia policies

Job description

Creative Solutions Services, LLC seeks a Technical Support Analyst in Petersburg, VA for a 3‑month, 24‑hour‑per‑week onsite assignment. The role covers maintaining district technology, hardware, software, and related systems, with emphasis on reliability and user support.

You will handle IT service management tasks, troubleshoot hardware and software, document processes, and coordinate procurement and security controls. Interest in EHR projects and office relocations is a plus.