Technical Support Analyst

Tier4 Group; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading company in IT services is looking for a Technical Support Analyst to join their dynamic team in New York. This role is ideal for someone passionate about solving technical issues and providing excellent user support. You'll play a vital role in assisting end users with various IT challenges, fostering a positive experience while efficiently troubleshooting problems.

Benefits

Competitive Rates

Benefits

Qualifications

• Excellent verbal and written communication skills.
• Strong analytical and critical thinking abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Document and track issues using internal ticketing systems.
• Communicate solutions and troubleshooting steps clearly.

Skills

Problem-solving

Analytical thinking

Communication

User-focused

Job description

Join to apply for the Technical Support Analyst role at Tier4 Group

Join to apply for the Technical Support Analyst role at Tier4 Group

Title: Technical Support Analyst

Location: New York, NY

Type: Onsite, 5 days per week after training

Schedule: Monday–Friday, 8:30 AM – 5:30 PM EST

Duration: ASAP – 01/01/2027

Perks: Competitive Rates, Benefits

Job Description

We’re seeking a Technical Support Analyst to join a dynamic and fast-paced IT support team in our New York City office. This role is ideal for someone who’s passionate about solving technical problems and delivering excellent user support.

As a Technical Support Analyst, you’ll be the first point of contact for end-users seeking assistance with hardware, software, applications, and system access. You’ll support users via phone, chat, and in-person interactions, working with internal teams to troubleshoot and resolve technical issues efficiently.

This role requires strong problem-solving skills, a calm and professional demeanor, and the ability to communicate clearly with users of varying technical knowledge. If you thrive in a high-volume, team-oriented environment and enjoy helping others, we’d love to hear from you.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Support user requests related to passwords, system access, and application functionality.
• Communicate solutions and troubleshooting steps clearly and effectively via chat, phone, or in-person.
• Document and track issues using internal ticketing systems.
• Collaborate with technical teams to escalate and resolve complex issues.
  
  

What You’ll Need

• Excellent verbal and written communication skills.
• Strong analytical and critical thinking abilities.
• Patience, empathy, and a user-focused mindset.
• Willingness to learn new technologies and processes.
• Ability to work both independently and as part of a team.
  
  

Additional Details

• Training & Equipment:
• Training will be conducted remotely. A reliable internet connection and quiet, confidential workspace are required
• A company-issued laptop and necessary equipment will be provided. .
• Onsite Requirement:
• Upon completing training, the position will require full-time onsite work at our New York office.
• Remote Work:
• Work-from-home flexibility after training is subject to manager approval, but the standard schedule is onsite 5 days per week.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Tier4 Group by 2x

Sign in to set job alerts for “Technical Support Analyst” roles.

New York, NY $60,000.00-$70,000.00 1 month ago

New York, NY $65,000.00-$85,000.00 2 weeks ago

New York City Metropolitan Area 3 weeks ago

New York, NY $50,000.00-$60,000.00 2 weeks ago

Information Technology Help Desk Analyst

New York City Metropolitan Area $30.00-$40.00 3 weeks ago

New York, NY $57,000.00-$62,000.00 7 hours ago

New York, NY $75,000.00-$85,000.00 6 days ago

New York, NY $110,000.00-$150,000.00 1 month ago

New York City Metropolitan Area $80,000.00-$90,000.00 2 weeks ago

New York, NY $90,000.00-$120,000.00 19 hours ago

New York, NY $65,000.00-$105,000.00 5 hours ago

New York, NY $60,000.00-$75,000.00 1 week ago

New York, NY $60,000.00-$90,000.00 6 months ago

New York City Metropolitan Area $20.00-$28.00 2 days ago

New York, NY $50,000.00-$55,000.00 7 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.