Baxter Looking for Sr Technical Support Analyst ( Remote Job) at Remote

Baxter; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to saving and sustaining lives. As a Sr. Technical Support Analyst, you will play a critical role in assisting customers with technical issues related to innovative healthcare products. This position offers the opportunity to work as a Level 3 expert, providing support for multi-platform hardware and software implementations. Collaborate with a passionate team and contribute to projects that improve outcomes for millions of patients worldwide. If you are eager to make a meaningful impact in the healthcare industry, this role is perfect for you.

Qualifications

• 4+ years in technical support with medical device integration experience.
• Excellent communication skills and attention to detail.

Responsibilities

• Assist customers with technical issues related to hardware and software.
• Troubleshoot and escalate issues while documenting ticket details.

Skills

Technical Support

Medical Device Integration

Wireless Networking Troubleshooting

PostgressSQL

Windows Administration

Linux Administration

Virtualized Environments

Client-Server Architecture

Container Platforms (Kubernetes, Docker)

Cloud Platforms (AWS, Google, Azure)

Microsoft Office Tools

Healthcare Standards (HL7, FHIR)

Education

College Degree in Computer Science

Information Systems Related Area

Tools

HoloLens

DoseEdge

Exactamix

Abacus

VMware

Job description

Req # JR – 075855

Location: India (remote)

Job Category: Information Technology

Date posted: 08/12/2022

This is where you save and sustain lives.

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Job Description

The Sr. Technical Support Analyst will report to the Enterprise Technology Team for US Hospital Products assisting with multi-platform hardware & software implementations & interoperability project support pre and post go live across the US. The Sr. Technical Support Analyst will be responsible for assisting customers with technical issues or questions relating to Baxter’s hardware and software products. This position is regarded as a Level 3 subject matter expert.

Technical Support Responsibilities:

1. Answer customer inquiries via multi-channel communication e.g. phone, email etc.
2. Create, update, and complete tickets within Baxter systems for customer support calls.
3. Troubleshoot technical issues, offer solutions, and escalate when appropriate.
4. Complete all documentation requirements within the Baxter system related to ticket details.
5. Provide deployment guidance and technical troubleshooting for HoloLens Augmented Reality Partnership Advantage program.
6. Provide upgrade services supporting product portfolio (DoseEdge, Exactamix, Abacus).
7. Perform as Level 3 lead during triage of software issue remediation (DoseIQ/ IQ Enterprise).
8. Troubleshoot PostgressSQL database issues on IQE gateway servers.
9. Provide support on third party risk assessments.

Required Qualifications

1. 4+ years in a previous technical support role.
2. Previous experience with medical device integration.
3. Excellent written and oral communication skills.
4. Keen sense of attention to detail.
5. Ability to troubleshoot wireless networking issues.
6. Working knowledge of Windows and Linux operating system administration.
7. Familiar with PostgressSQL.
8. Familiar with Virtualized environments.
9. Familiar with client-server architecture.
10. Familiar with container platforms (Kubernetes, Docker).
11. Familiar with cloud platforms (AWS, Google, Azure).
12. Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint).
13. Knowledge of clinical interfaces using healthcare standards (HL7, FHIR, CCD, CCDA, HISP, Direct Messaging, and/or HIE platforms).
14. Ability to work rotational shifts 1st, 2nd, & 3rd including weekends.

Preferred Qualifications

1. Knowledgeable on 802.11x protocol.
2. CompTIA A+.
3. Cisco Certified Network Associate (CCNA).
4. Cloud certification (AWS, Azure, Google).
5. Previous experience with Cisco & Aruba networks.
6. Previous experience with VMware.
7. Previous Healthcare IT experience.

Education

College degree in Computer Science or Information Systems related area preferred.

The successful candidate for this position will be required to provide his or her COVID-19 vaccination status as a condition to employment, pursuant to OSHA ETS requirements. If the employee is not vaccinated, then the employee will have to submit to weekly testing, subject to potential religious or medical exemptions.

This position can be located remotely within the country of India.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [e-mail] and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

075855