Technical Support Analyst

Lead Staffing Corporation; California (MO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

6 Paid holidays

40 Hours of Paid sick leave

Job summary

Lead Staffing is seeking a Technical Support Analyst to join our IT Help Desk. You will deliver Tier 1 and Tier 2 support to end-users across PCs, mobile devices, business applications, authentication, and connectivity issues.

The role is on-site at Yard locations with a 1st shift, 6-month contract, and 1 opening. You will manage tickets, asset tracking, documentation, and escalation processes while working with vendors on complex incidents.

Qualifications

• Minimum 1 year of IT help desk experience.
• Strong customer service and communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provide Tier 1 and Tier 2 support for PCs, mobile devices, business apps, authentication, and connectivity issues.
• Monitor, prioritize, and process incoming support calls and electronic tickets for timely resolution.
• Process software installations, permission changes, and manage IT hardware assets and licenses.
• Escalate complex incidents to upper-tier specialists or vendors when needed.
• Participate in daily system checks and IT infrastructure monitoring.
• Create and maintain work instructions; participate in testing and improvement projects.
• Provide technical guidance and basic end-user training.

Skills

Customer service

Analytical thinking

Communication skills

Team collaboration

Education

Associate’s degree in Information Technology

Tools

ITIL

Job description

Job Description

Technical Support Analyst (IT Help Desk)

Location: Onsite (Yard Locations)

Position Type: Contract (6 Months)

Shift: 1st Shift

Openings: 1

Security Clearance: None Required

Position Overview

We are seeking a self-motivated and customer-focused Technical Support Analyst to join our IT Help Desk team. In this role, you will deliver Tier 1 and Tier 2 technical assistance to end-users across all levels of technical proficiency. The ideal candidate thrives in a fast-paced environment, possesses strong problem-solving skills, and excels at providing top-tier service both in person and remotely.

Key Responsibilities

• End-User Support: Provide Tier 1 and Tier 2 support for personal computers, mobile devices, business applications, authentication, and connectivity issues.
• Ticket Management: Monitor, prioritize, and process incoming support calls and electronic tickets to ensure timely resolution.
• System & Asset Administration: Process software installations and permission changes. Deploy, retrieve, track, and audit IT hardware assets and software licenses.
• Escalation & Collaboration: Escalate complex technical incidents to upper-tier specialists or appropriate vendors/contractors when necessary.
• Operations & Monitoring: Participate in daily system checks, IT infrastructure monitoring, and report system/network outages per established protocols.
• Documentation & Projects: Assist in creating/maintaining work instructions, participate in system/infrastructure testing, and contribute to continuous improvement initiatives and special projects.
• User Training: Provide technical guidance and basic training to end-users and team members as needed.

Qualifications & Skills

Required

• Experience: Minimum of 1 year of relevant IT support / help desk experience.
• Soft Skills: Exceptional customer service mindset, strong analytical and organizational skills, and excellent verbal/written communication abilities.
• Work Style: Self-motivated, proactive, highly collaborative, and comfortable operating in a fast-paced work environment.
• Learning Agility: Ability to assimilate technical materials and documentation independently.

Preferred

• Education: Associate’s degree in Information Technology (IT) or a related field (or equivalent combination of education and experience).
• Certifications: ITIL certification is highly desirable.

Physical Demands & Work Environment

• Physical Requirements: Regularly required to sit, walk, talk, hear, and use hands/fingers to handle equipment. Must be physically able to walk to all yard locations and occasionally lift up to 50 lbs.
• Vision: Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and focus adjustment.
• Environment: The noise level in the work environment is usually moderate.

Benefits

• Health insurance
• 6 Paid holidays
• 40 Hours of Paid sick leave

*The benefits listed above are subject to eligibility requirements*

About LEAD Staffing

Lead Staffing, established in 2010, specializes in Construction, Industrial and Marine Staffing of Skilled Tradespeople throughout the United States of America. Our goal is to work with regional and national contractors that share our commitment towards safety and to provide long term rewarding work assignments for our valued employees.

LEAD is proud to be an Equal Oppo