HelpDesk Analyst

22nd Century; Sterling (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

22nd Century Technologies, Inc.(TSCTI) is seeking an Operations and Maintenance Helpdesk Analyst in Sterling, VA to join the team on a 13-week contract to hire basis. Responsibilities include installing, maintaining, and servicing desktop, laptop, printers, network devices, and standard software at customer sites.

Active clearance is required or preferred (CBP BI, Secret, Top Secret or higher). Must have an Associate's degree and at least 2 years of technical experience; US Citizenship with full

Qualifications

• U.S. Citizenship with full background investigation required.
• Associate's degree and a minimum of 2 years of technical experience with hardware and software – focusing on Windows embedded systems/Help Desk experience.
• Familiarity with network infrastructure.
• CBP BI Clearance is preferred.
• Help Desk may be required to switch operations to 24/7 coverage.
• Strong communication skills, both verbal & written, with external customers.

Responsibilities

• Monitor and report on system data and alerts.
• Resolve system issues through remote access to deployed systems.
• Provide on-call support for LBI/ITI applications per contract terms.
• Manage trouble tickets and key issues for ongoing operations.
• Track and resolve issues through PMO chains as defined by contract.
• Collaborate with technical teams to improve operational functionality at ports.

Skills

Help Desk

Troubleshooting

Communication

Customer service

Networking

Education

Associate's degree

Job description

We are the fastest growing staffing company in North America and the only firm of its kind that specializes in recruitment services. We are the sole agency that does recruitment for 22nd Century Technologies, Inc.(TSCTI), leveraging our extensive network and resources. TSCTI has a diverse portfolio of various Information Technology & General Staffing Services contracts with the United States Government and Private Sector Agencies.

Job Description

Hi,

My name is Pankaj and I'm an IT recruiter at ETalentNetwork. We are the fastest growing staffing company in North America and the only firm of its kind that specializes in recruitment services. We are the sole agency that does recruitment for 22nd Century Technologies, Inc.(TSCTI), leveraging our extensive network and resources. TSCTI has a diverse portfolio of various Information Technology & General Staffing Services contracts with the United States Government and Private Sector Agencies.

Title: Operations and Maintenance helpdesk Analyst 307120

Duration: 13 Weeks Contract to hire

Start Date: 04/21/2017
Location: Sterling, VA, United States

Description:

Active clearance required : CBP BI, Secret, Top secret or plus >

We are currently seeking a motivated, career and customer oriented Operations and Maintenance HelpDesk Analyst to join our team in Sterling, VA to begin an exciting and challenging career with Client Federal Systems. In this role, you will Perform activities associated with installing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk, Service Desk or script using standard methods, techniques, and tools. Assignments range in complexity from basic troubleshooting and repair to more difficult device repair. Duties/Tasks and Responsibilities

• Monitor and report on system data and alerts.
• Resolve system issues through remote access to the deployed systems.
• Provide on-call to support LBI/ITI applications in accordance with the terms of the contract.
• Responsible for managing trouble tickets and key issues related to the ongoing operations of the program.
• Track and resolve all issues presented by the customer through appropriate PMO chains as defined by the contract.
• Work with the technical/software team to ensure that changes made to the solution improve the operational functionality at the ports as well as improve overall performance

Position Requirements

• U.S. CITIZENSHIP with full background investigation required REQUIRED
• Associate's degree and a minimum of 2 years of technical experience with hardware and software – focusing on Windows embedded systems, Help Desk experience, or equivalent.
• Familiarity with network infrastructure
• CBP BI Clearance is preferred.
• Help Desk may be required to switch operations to 24/7 coverage – could require shift work. Will discuss during the interview.
• Self-directed, highly motivated and have strong problem solving * troubleshooting skills.
• Strong communication skills, both verbal & written, with particular emphasis on the understanding and effectively communicating with external customer's technical issues.
• Interaction with project managers, deployment team, and other team members on resolving issues.

Contract Information

Period of Performance until 9/25/17

4 Option Years

Qualifications

Active clearance required : CBP BI/ Secret/ Top secret or plus >

Additional Information

All your information will be kept confidential according to EEO guidelines.