Technical Support

Gilder Search Group; Lafayette (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

A technical support company is seeking a dedicated individual for an on-site position in Lafayette, Indiana. The role includes handling client technical support issues, ensuring compliance with regulatory requirements, and maintaining high-quality standards. The individual must be able to work independently and communicate effectively. Regular attendance and willingness to be on-call are essential.

Qualifications

• Must have text message and email capable mobile phone.
• Regular attendance is required.
• Willingness to develop and implement documentation for processes.

Responsibilities

• Handle technical support issues from clients.
• Develop and implement effective documentation and procedures.
• Ensure compliance with state regulatory requirements.
• Will confer with clients to resolve complaints on technical issues.
• Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures.
• Will be on-call 24/7 for technical problems related to customer and/or internal problems.
• Prepare and maintain written operations manual(s) as pertains to the technical support.
• Complete one (1) blog entry every two weeks for Abstract’s web site.
• Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity.
• Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations.
• Must have text message and email capable mobile phone.
• Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit.
• Work cooperatively with other employees to further the mission of the organization and achieve its goals.
• Drive or arrange to independently transport self to and from tech calls or other meetings at client locations.

Job description

On-site position located in Lafayette, Indiana

Responsibilities

• Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards.
• Directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes.
• Directly responsible for configuration and installation of client workstations.
• Will confer with clients to resolve complaints on technical issues.
• Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures.
• Will be on-call 24/7 for technical problems related to customer and/or internal problems.
• Prepare and maintain written operations manual(s) as pertains to the technical support.
• Complete one (1) blog entry every two weeks for Abstract’s web site.
• Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity.
• Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations.
• Must have text message and email capable mobile phone.
• Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit.
• Work cooperatively with other employees to further the mission of the organization and achieve its goals.
• Drive or arrange to independently transport self to and from tech calls or other meetings at client locations.

Posted: Monday, October 20, 2025
Job # 194