Support Technician

Imperial Surveillance, Inc; Arlington Heights (IL); On-site; USD 20,664 - 35,817; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Yearly bonus program

Job summary

Imperial Surveillance, Inc in Arlington Heights is seeking a Technical Support Specialist to provide technical assistance for alarm and video systems. This full-time in-office position requires excellent interpersonal skills and technical knowledge of various software and hardware.

The role offers a competitive salary ranging from $15.00 to $26.00 per hour, comprehensive benefits, and opportunities for continued education. Candidates residing in Illinois are preferred.

Qualifications

• Excellent interpersonal skills are required to communicate with customers and employees.
• 1-3 years of relevant experience in a customer-focused position.
• Ability to drive an issue to resolution for our valued customers.

Responsibilities

• Act as the initial point of contact for alarm-related concerns.
• Provide technical assistance to customers and employees.
• Document all work within the company’s ticketing system.

Skills

Excellent interpersonal skills

Ability to prioritize

Technical knowledge of Microsoft Operating Systems

Knowledge of server & network infrastructure

Education

Associate degree in Computer Science or Information Technology

Tools

Microsoft Operating Systems

identity and access management systems

Job description

Job description

Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office. This Full-Time position will report to the Technical Services Manager and be in the office position. Imperial Surveillance is a Full‑Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems. Our company has always focused on creating new technology; motivated to create what is yet to exit. We are proud to be a large family‑owned business where there is a huge potential for continued growth with intentions of adding more locations soon. Come be inspired and join our team of talented extraordinary professionals!

Primary Responsibilities

• Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
• Provide technical assistance to customers, employees, and Imperial install staff.
• Troubleshoot and resolve software and hardware issues over the phone.
• Walk customers through steps to help them resolve their technical problems.
• Document all work within the company’s ticketing system.
• Respond to email and phone requests for technical assistance.

Requirements

• Excellent interpersonal skills are required to communicate with customers and employees.
• Ability to prioritize and self‑manage.
• Ability to drive an issue to resolution for our valued customers.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Team‑oriented attitude to help other support staff and departments with technical problems.
• Experience working with different operating systems and software.

Desired Experience and Skills

• An associate degree in Computer Science, Information Technology or some college work is preferred.
• A solid foundation in information technology, including the principles and practices of systems analysis, administration, maintenance, and the functions of an IT Department.
• Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti‑malware solutions, and desktop security tools.
• Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts.
• 1‑3 years of relevant experience in a customer‑focused position involving technical knowledge of a company’s products and services.
• Certification or experience in any IT, access control system, video system, or electronics.

We Offer

• Competitive salary based on experience and qualifications.
• Competitive benefits including Health, Dental, Vision Insurance, Paid Time Off, Life Insurance, and Retirement Plan.
• 401K.
• Yearly bonus program.
• Continued education and opportunities for growth including training and certification opportunities.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Only candidates residing in Illinois will be considered.

Job Type: Full‑time

Pay: $15.00 - $26.00 per hour

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Arlington Heights, IL 60005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person