Technical Supervisor

Banner Health; Phoenix (AZ); On-site; USD 100,000 - 140,000; Full time

Job summary

Sonora Quest Laboratories/Laboratory Sciences of Arizona in Phoenix, AZ, seeks a Technical Supervisor to oversee daily lab operations and staff. You will manage workflow, ensure quality and regulatory compliance, and drive improvements in testing processes to deliver accurate results.

The role leads 10–40 technical staff, applies Six Sigma and Lean methods, and partners with management to optimize performance while maintaining safety standards and budget adherence.

Qualifications

• Bachelor’s Degree in chemical, physical, biological or clinical laboratory science or medical technology.
• Four (4) years’ training and experience in high-complexity testing.
• MLS or Specialty Certification preferred.
• One year of supervisory experience preferred.

Responsibilities

• Hires, trains, evaluates, and supervises 10–40 technical staff.
• Directs workflow, prioritizes tasks, and solves day‑to‑day problems.
• Ensures CAP, CMS, AABB, FDA, and CLIA compliance and safety standards.
• Participates in task forces to improve service quality and efficiency.
• Manages resources within budget and supports cost-reduction initiatives.

Skills

Leadership

Six Sigma

Lean concepts

Staff supervision

Process improvement

Education

Bachelor's Degree in chemical/physical/biological or clinical lab science or medical technology

MLS or Specialty Certification

Job description

## Technical SupervisorApplylocations: Sonora Quest Laboratories Corporate (424 S 56th St)time type: Full timeposted on: Posted Yesterdayjob requisition id: R4451369**Primary City/State:**Phoenix, Arizona**Department Name:**General Lab-Days-Ref Lab**Work Shift:**Day**Job Category:**LabYour pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package.**POSITION SUMMARY** This position provides general operational supervision under the direction of the director/manager to assigned personnel. Responsible for organizing, directing and controlling workflow aspects of the section in order to improves processes to provide high quality and cost effective services.**CORE FUNCTIONS** 1. Hires, trains and conducts performance evaluations, and supervises the workflow for designated staff. This includes initiating promotions, transfers, and disciplinary actions. Provides leadership, coaching, recognition, and staff development. Establishes priorities, workloads, schedules, controls, work procedures and day-to-day problem resolution and trouble shooting utilizing Six Sigma and Lean concepts, tools and methodology in the department2. Schedules and manages the use of labor and resources within budgetary guidelines. Manages waste reduction and establishes priorities, workloads, controls and work procedures, as well as determines resources needed for expense reduction. Prepares and/or provides input for the department budget.3. Under the direction of management, ensures area(s) of responsibility are maintained in accreditation with College of American Pathologists (CAP), Centers for Medicare and Medicaid Services (CMS), American Association of Blood Banks (AABB), Food and Drug Administration (FDA) and licensing for Clinical Laboratory Improvement Amendments (CLIA) for patient care and nursing. Also ensures laboratory is compliant with Occupational Safety and Health Administration (OSHA).4. Participates and may lead task forces to plan, implement, and coordinate activities to maximize service quality, compliance effectiveness and efficiency. Develops and monitors performance matrix to ensure quality patient care.5. Serves as a resource and communication liaison by facilitating timely and accurate dissemination of information within the organization and to parent partners.**DIRECTLY REPORTING** Provides direct supervision to 10 to 40 technical staff.**MINIMUM QUALIFICATIONS** • Bachelor’s Degree in a chemical, physical, biological or clinical laboratory science or medical technology. • Four (4) years’ training and experience in high-complexity testing in the respective specialty.**PREFERRED QUALIFICATIONS** • Bachelor’s Degree in Medical Laboratory Science. • MLS or Specialty Certification. • One (1) year of supervisory experience.**EEO Statement:**EEO/Disabled/VeteransOur organization supports a drug-free work environment.**Privacy Policy:**Privacy Policy### About Us**Make Great Friends and a Difference in Your Communities**You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community.While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work.Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. **You Belong Here.**