Technical Supervisor

GEARYS Beverly Hills; Beverly Hills (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

GEARYS Beverly Hills is seeking an experienced Technical Supervisor to manage the day-to-day operations of our service department, overseeing 4-6 watchmakers and supporting brand initiatives while collaborating with the Director of Boutiques to improve workflow and efficiency.

The role requires deep Rolex knowledge (Level 60), the ability to prepare service estimates, ensure QC, perform quick services, manage spare parts and tools, coordinate multiple jobs within a 4-week turnaround, and

Qualifications

• Level 60 Rolex watchmaker – must have a strong understanding of Rolex watches through level 60 and be able to help watchmakers and polishing team troubleshoot issues.
• Understand and interpret Rolex service offers; answer sales team questions about Rolex service offers.
• Preparing Rolex service estimates; determine which services can be done in house vs Rolex; prepare clear estimates per Rolex guidelines.
• Quality Control; understand Rolex QC standards and lead others in QC testing.
• Quick Service; perform bracelet sizing, strap changes, clasp repairs, bezel repairs in a busy environment.
• Spare Parts Management; familiar with Rolex spare parts ordering and maintain organized inventory.
• Tools Management; familiar with workshop tools and equipment to Rolex standards.
• Coordination; manage many jobs through the shop to keep under 4 weeks turnaround.
• Authentication; determine authenticity to ensure only original Rolex pieces are handled.

Skills

Rolex expertise

Service estimates

Quality control

Quick service

Spare parts management

Tools management

Coordination

Authentication

Job description

Company Description

GEARYS Beverly Hills is a long-standing luxury retailer, established in 1930 and known for its curated selection of fine china, crystal, silver, gifts, jewelry, and watches from leading global brands. The company combines traditional, personalized service with modern convenience, offering an innovative gift registry program supported by dedicated in-store Registry Consultants and online shopping tools. GEARYS also serves corporate and designer clients with comprehensive services, including account management, personalization, gift-wrapping, special orders, and delivery. Through GEARYS.com, the company extends its heritage of exceptional, detail-oriented service with a strong focus on innovation and customer experience.

Role Description

We are looking for an experienced Technical Supervisor to manage the day to day operations of our service department. The right candidate will manage approximately 4-6 watchmakers. This candidate will be responsible to supporting all brand initiatives and set current and any future standards. This candidate will work closely with our Director of Boutiques to continue to grow the department and make suggestions on how to improve workflow and efficiency.

Qualifications

These are some of the skills we are looking for with our next Technical Supervisor:

• Level 60 Rolex watchmaker – Must have a strong understanding of Rolex watches through level 60 and be able to help watchmakers and polishing team troubleshoot any issues thatarise.


• Understand and Interpret Rolex service offers. Must be able to answer sales team's questions when asked about Rolex service offers.


• Preparing Rolex service estimates. Must review incoming watch services to determine which services can be done in house and which need to go to Rolex. For watches kept in house, must be able to prepare clear and concise service estimates according to Rolex service guidelines.


• Quality Control. Must clearly understand Rolex QC standards and be able to lead others performing QC testing and make clear decisions regarding works performed.


• Quick Service. Must be able to work in a busy environment to perform quick services including bracelet sizing, strap changes, clasp repairs, bezel repairs etc...


• Spare Parts Management. Must be familiar with Rolex spare parts ordering and be able to manage and maintain an organized, visual, and traceable inventory.


• Tools Management. Must be familiar with tools and equipment used in the workshop and be able to troubleshoot and maintain to Rolex' standards.


• Coordination. Must be able to coordinate a large number of jobs through the shop to maintain a turnaround time of under 4 weeks.


• Authentication. Must be able to determine the authenticity of jobs being presented to ensure only original Rolex manufactured pieces are being handled in the workshop.