Rolex Technical Supervisor – Watchmaking Lead

GEARYS Beverly Hills; Beverly Hills (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

GEARYS Beverly Hills is seeking an experienced Technical Supervisor to manage the day-to-day operations of our service department, overseeing 4-6 watchmakers and supporting brand initiatives while collaborating with the Director of Boutiques to improve workflow and efficiency.

The role requires deep Rolex knowledge (Level 60), the ability to prepare service estimates, ensure QC, perform quick services, manage spare parts and tools, coordinate multiple jobs within a 4-week turnaround, and

Qualifications

• Level 60 Rolex watchmaker – must have a strong understanding of Rolex watches through level 60 and be able to help watchmakers and polishing team troubleshoot issues.
• Understand and interpret Rolex service offers; answer sales team questions about Rolex service offers.
• Preparing Rolex service estimates; determine which services can be done in house vs Rolex; prepare clear estimates per Rolex guidelines.
• Quality Control; understand Rolex QC standards and lead others in QC testing.
• Quick Service; perform bracelet sizing, strap changes, clasp repairs, bezel repairs in a busy environment.
• Spare Parts Management; familiar with Rolex spare parts ordering and maintain organized inventory.
• Tools Management; familiar with workshop tools and equipment to Rolex standards.
• Coordination; manage many jobs through the shop to keep under 4 weeks turnaround.
• Authentication; determine authenticity to ensure only original Rolex pieces are handled.

Skills

Rolex expertise

Service estimates

Quality control

Quick service

Spare parts management

Tools management

Coordination

Authentication

Job description

GEARYS Beverly Hills is seeking an experienced Technical Supervisor to manage the day-to-day operations of our service department, overseeing 4-6 watchmakers and supporting brand initiatives while collaborating with the Director of Boutiques to improve workflow and efficiency.

The role requires deep Rolex knowledge (Level 60), the ability to prepare service estimates, ensure QC, perform quick services, manage spare parts and tools, coordinate multiple jobs within a 4-week turnaround, and