Technical Success Manager - Autodesk Forma (Construction Specialist)

autodesk; Germany (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Autodesk is seeking Construction Customer Success professionals to drive digital transformation across AECO organisations in EMEA. You will lead technical engagements, deliver health checks, custom workflows, and training sessions to demonstrate value of Autodesk Construction Cloud, including dashboards and integrations.

You will partner with Success Managers to implement deliverables and influence the product roadmap, while staying abreast of industry trends and promoting Autodesk solutions in

Qualifications

• 5+ years of experience in the AEC industry or AEC technology space.
• Experience leading technology change management projects and programs.
• Confident in compiling platform analytics and dashboards.

Responsibilities

• Discover customer business processes and build trusted advisor relationships for digital transformation.
• Develop processes and workflows to unlock value in Autodesk Construction Cloud.
• Align with best practices for change management and enable process adoption.

Skills

AEC industry experience

Change management leadership

Analytics & dashboards

Tools

Autodesk Construction Cloud (Forma)

Job description

Job Requisition ID # 26WD95649

Position Overview

We are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in the AEC tech industry, you will utilize your experience to solve everyday customer challenges, engineering value for them through adoption of Autodesk Construction Cloud.

Reporting to the Senior Manager of Construction Customer Success, you will lead technical engagements with some of the largest AECO organisations in EMEA. You will partner with the Customer Success Manager to deliver standardised and custom offerings, which will be in consideration of documented programs in the Customer Success Plan. You will deliver and document health checks, custom workflows, training sessions, create dashboards, reports, and integrations to help customers achieve their desired outcomes.

Responsibilities

• Discover customer business and technical processes/workflows/requirements to build "trusted advisor" relationship and support customers in their digital transformation journey
• Develop processes and workflows which allow organisations to adopt and unlock value in Autodesk Construction Cloud
• Align with best practices for digital transformation change management, empowering customers to implement process and workflow changes
• Partner with Customer Success Managers to implement deliverables within the Customer Success Plan, addressing customer requirements and documenting value delivered
• Influence Product Roadmap through demonstrating business impact and working closely with relevant parties to prioritise requirements
• Maintain comprehensive industry technologies, trends and challenges to provide insight and guidance required to position the value of ACC
• Expert in all possibilities (and limitations) of Autodesk Construction Cloud Platform (Forma), being comfortable to challenge customers' status quo and demonstrate value through technical analysis and demos
• Share with team any best practices, competitive information, innovation, success stories and lessons learnt
• Use social media networks and public forums to build personal and Autodesk brand to establish credibility and promote solutions

Minimum Qualifications

• 5+ years of experience in the AEC industry and/or AEC technology industry
• Experience leading/managing successful technology change management projects, implementation and programs
• Confidence in compiling platform data analytics and dashboarding
• Passionate about moving the industry forward
• This is a remote position, but visiting customers onsite and in the office will be required

The Ideal Candidate

• You recognise the challenging and changeable nature of construction workflows and requirements
• You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment
• Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions
• Excited by technology and eager to get into product detail