Customer Success Manager, Forma

Autodesk, Inc.; Northern (KY); On-site; USD 68,000 - 122,000; Full time

Job summary

Autodesk is seeking a Construction Customer Success Manager to retain and expand our construction portfolio customers. You will drive adoption of Autodesk Construction Cloud, build trusted advisor relationships, and coordinate cross-functional efforts to achieve customers' business outcomes.

You will manage onboarding, renewals, and expansion opportunities while traveling up to 35% for customer engagements across North America. Remote-friendly role with strong focus on value realization.

Qualifications

• Minimum 3 years in a customer-facing, B2B role.
• Experience in Customer Success, Account Management or client-facing roles.
• Fully remote with travel up to 35%.
• Construction industry and BIM solutions awareness preferred.

Responsibilities

• Establish customer outcomes and manage a Customer Success Plan.
• Onboard new construction customers to accelerate time to value.
• Coordinate varied tasks across multiple customers.
• Seek expansion opportunities and optimize post-purchase use.
• Maintain high retention, coordinate renewals with sales.
• Lead regular check-ins, executive reviews, webinars, and mentoring.
• Track account health to mitigate churn risk.
• Drive Autodesk Construction Cloud adoption and advocate for customer needs.
• Share and build processes to enable growth.

Skills

Customer-facing experience

B2B sales

Account management

Remote work

Travel up to 35%

Education

4 Year Degree or equivalent experience

Job description

Position Overview

As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions. Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.

Responsibilities

• You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them
• You will onboard new construction customers with a focus on accelerating their time to value
• You will coordinate a variety and diverse range of tasks, topics, and customers
• You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use
• You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• Track account health to identify churn risk and work to eliminate that risk
• Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team
• Share, propose and build best processes to allow our organization to grow
• You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services

Minimum Qualifications

• At least 3 years of experience in a customer-facing, B2B role
• 4 Year Degree or equivalent experience
• Experience in Customer Success, Account Management or a client-facing role
• You will be fully remote with travel expected up to 35%
• Display sincere curiosity to understand one of the largest, most complex industries: construction
• Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes
• Process-driven and organized
• Have a record of accomplishment, and demonstrated drive for achievement
• Experience with AEC workflows and awareness of BIM solutions focused on Construction
• Previous experience in the Construction Industry

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $68,000 and $122,210. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!