Technical Success Manager

Aloha; McKinney (TX); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Weekly In-House Chiropractic Care

4 Company Provided Lunches Weekly

Dog-friendly office

Employer-paid Medical, Dental, Vision,

Life Insurance

Matching 401(k) up to 4%

Flexible Vacation & Paid Time Off

Short-term Disability and Life

Job summary

Aloha in McKinney, TX is seeking a Technical Success Manager to serve as the technical expert for assigned customers, proactively identifying risk and opportunities to improve product health and value.

You will own technical customer success, monitor health, support launch and adoption, collaborate across teams to resolve issues, and build strong customer relationships while benefiting from on-site perks and comprehensive benefits.

Qualifications

• Strong troubleshooting and analytical thinking to diagnose issues.
• Excellent communication and presentation skills.
• Ability to thrive in a fast-paced, team-based environment.
• Growth mindset and self-motivation.

Responsibilities

• Own Technical Customer Success for assigned accounts, troubleshooting complex issues and ensuring long-term solutions.
• Monitor Customer Health by proactively identifying risks, recurring issues, and opportunities to improve system performance and satisfaction.
• Support Launch & Adoption by partnering with Customer Success Managers for onboarding and integrations.
• Drive Technical Resolutions by collaborating with Support, Product, and Engineering to resolve escalated issues and prevent recurrences.
• Build Strong Customer Relationships as a trusted technical advisor, offering best practices and recommendations.

Skills

Technical Troubleshooting

Customer Success

Analytical Thinking

Communication Skills

Job description

About Aloha

Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology — replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.

We've made the Inc. 5000 list for seven consecutive years (2020–2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!

Check out our products Meet the team

About the role

Compensation: $70,000 base + On-Target Earnings
Growth: Up to a 2.5% pay raise every 6 months
Perks for standout team members: Professional growth opportunities, fun company events, and the chance to earn company-wide bonuses and recognition!
Location: On-site in McKinney, TX

Why join Aloha?

• Weekly In-House Chiropractic Care
• 4 Company Provided Lunches Weekly
• Dog-friendly office
• Employer-paid Medical, Dental, Vision, and Life Insurance Benefits
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off
• Short-term Disability and Life Insurance

As a Technical Success Manager, you'll serve as the technical expert for assigned customers, proactively identifying technical risk, recurring issues, configuration opportunities, and product improvements that can strengthen customer health and value.

What You'll Do

• Own Technical Customer Success: Serve as the primary technical expert for assigned customer accounts, troubleshooting complex issues and ensuring long-term solutions.
• Monitor Customer Health: Proactively identify technical risks, recurring issues, and opportunities to improve system performance and customer satisfaction.
• Support Launch & Adoption: Partner with Customer Success Managers to ensure smooth onboarding, successful integrations, and ongoing product optimization.
• Drive Technical Resolutions: Collaborate with Support, Product, and Engineering teams to resolve escalated issues, minimize disruptions, and prevent recurring problems.
• Build Strong Customer Relationships: Act as a trusted technical advisor, providing clear communication, best practices, and recommendations that drive customer success and retention.

Qualifications

• Ability to thrive in a fast-paced, team-based environment.
• Proficient in technical troubleshooting, pattern recognition, and analytical thinking.
• Strong communication, listening, and presentation skills.
• Self-motivated and enthusiastic with a growth mindset.