Technical Specialist

VIVA USA Inc; United States; A distancia; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work option

Descripción de la vacante

VIVA USA Inc. seeks a Technical Specialist – Mid-Level to lead design of SharePoint and web-based tools for Permits and District Offices. You will translate business requirements into user stories, prototype, test, and train users on new processes.

You will mentor junior staff and drive ongoing improvement of mission-critical tools, coordinating with stakeholders and developers to streamline operations across the life cycle.

Formación

• 8+ years of experience as a Business Analyst or Solution Designer.
• Strong skills in translating business requirements into user stories.
• Expertise with SharePoint, Power Platform, and content management.
• Experience leading design and development with Agile SDLC and QA.
• Ability to mentor junior technical staff and train end users.

Responsabilidades

• Designs and builds custom SharePoint and web-based solutions for Permits and District Offices tools.
• Gathers requirements from business clients and translates them into user stories for the Development Team.
• Prototypes, tests, and debugs applications and processes, including the Permits virtual/help agent.
• Prioritizes and tracks work items to ensure timely, high-quality delivery.
• Re-engineers business processes and identifies quick wins for District Offices and legislative fee prep.
• Tests deliverables and develops training materials and documentation for new processes and systems.
• Leads and mentors junior-level technical staff, providing direction and oversight on design and development tasks.
• Supports and continuously improves the live Permits and District Offices tools across stakeholders, developers, and end users.

Conocimientos

Business Analysis

Requirements Translation

SharePoint Design

Power Platform

Agile SDLC

Mentorship

Training Materials

Communication

Herramientas

Microsoft SharePoint

Power Platform

Descripción del empleo

The client is seeking a Technical Specialist – Mid-Level to support the client’s Permits and District Offices’ business processes as a solution design lead.

The contractor will design, support, and continuously improve the SharePoint and web-based solutions that power the Permits and District Offices tools — including translating business requirements into well-defined user stories, prototyping and building the Permits (virtual/help) agent and related workflows, testing and debugging deliverables, and training users on new processes and systems. This role functions in a lead capacity for the design and ongoing enhancement of these tools, consulting directly with business clients to re‑engineer and streamline their processes.

The ideal candidate has 8+ years of relevant experience and proven expertise as a Business Analyst/Solution Designer working with custom SharePoint solutions, Power Platform workflows, and enterprise-level content management. Success requires advanced skills in business process re‑engineering, requirements translation, Software Development Life Cycle/Agile methodology, quality assurance, and system integration, along with the ability to independently lead the design, support, and continuous improvement of mission-critical tools and to provide direction and mentorship to junior‑level technical staff with minimal supervision. Familiarity with client’s Permits, District Offices, and Transportation Life Cycle business processes is critical to perform at this level.

Key Responsibilities

• Designs and builds custom SharePoint and web-based solutions for the Permits and District Offices tools.
• Gathers requirements from business clients and translates them into user stories for the Development Team.
• Prototypes, tests, and debugs applications and processes, including the Permits virtual/help agent.
• Prioritizes and tracks work items to ensure timely, high-quality delivery.
• Re‑engineers business processes and identifies quick wins for District Offices and legislative fee prep.
• Tests deliverables and develops training materials and documentation for new processes and systems.
• Leads and mentors junior‑level technical staff, providing direction, guidance, and oversight on design and development tasks.
• Supports and continuously improves the live Permits and District Offices tools across stakeholders, developers, and end users.

Preferred

• Demonstrated success in balancing customer needs with organizational policies, constraints, and project goals
• Experience in providing technical guidance and mentorship to junior technical staff
• Knowledge of clientPermits processes and District Office operations
• Knowledge ofclient’s Transportation Life Cycle business processes

Skill Required / Desired Amount of Experience

• Extensive experience as a Business Analyst, Application Trainer, or Quality Assurance Analyst Required 8 Years
• Strong analytical and conceptual skills Required 8 Years
• Strong written and verbal communication skills Required 8 Years
• Excellent organizational and presentation skills Required 8 Years
• Experience as a SharePoint Business Analyst Required 8 Years
• Extensive experience with Microsoft SharePoint as a designer Required 8 Years
• SharePoint design, testing, and training expertise (lists, libraries, content types) Required 8 Years
• Proven experience evaluating and re‑engineering business processes Required 8 Years
• Proven ability to write clear and concise technical training materials and documentation Required 8 Years
• Extensive knowledge of the full application development life cycle Required 8 Years

Notes

Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status