Technical Solutions Trainer & Account Manager

Ajax Systems; Los Angeles (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Car allowance

Health & Life insurance

401(k)

Growth opportunities

Impactful work

Innovative environment

Job summary

Ajax Systems is seeking a seasoned Training Designer to lead technical seminars, exhibitions, presentations, and webinars on Ajax products for customers and staff. You will present product roadmaps and updates to distributors and dealers, and manage open, private, and on‑demand training sessions.

The ideal candidate has 5+ years in alarm, video surveillance, access control or fire systems, excellent communication, and a willingness to travel for events.

Qualifications

• Minimum of 5 years’ professional experience in alarm systems, video surveillance, access control and fire systems.
• Hands‑on design and installation experience of security systems.
• Experience delivering offline and online technical training to technical audiences.
• Excellent presentation, communication, and interpersonal skills.
• Flexible and willing to travel for business trips, trade shows, and events.
• Self‑motivated and independent with proactive approach to work.
• NICET and ESA certifications.

Responsibilities

• Conduct technical seminars, exhibitions, presentations, and webinars on Ajax products for both customers and company employees.
• Present product roadmaps and new feature updates to Ajax Systems distributors and dealers.
• Proactively manage and schedule open classes, private classes and on‑demand requests for training and support for Ajax products and technologies.
• Promote and demonstrate product solutions tailored to customer requirements; provide technical consultations and support to key clients.
• Perform market research and competitive product analysis to identify strengths, opportunities, and areas for improvement.
• Build and maintain long‑term relationships with key company partners.
• Test product features and prepare technical documentation for new products and solutions, collaborating closely with cross‑functional teams.
• Support the sales team by following up on leads through the company’s CRM portal.
• Analyze customer needs in partnership with the sales department to identify optimal product solutions.
• Actively participate in the beta testing of new products and services, providing expert feedback to product management to refine solutions.

Skills

Alarm systems

Video surveillance

Access control

Fire systems

Public speaking

Travel willingness

Interpersonal skills

Education

NICET certification

ESA certification

Job description

Ajax Systems is seeking a seasoned Training Designer to lead technical seminars, exhibitions, presentations, and webinars on Ajax products for customers and staff. You will present product roadmaps and updates to distributors and dealers, and manage open, private, and on‑demand training sessions.

The ideal candidate has 5+ years in alarm, video surveillance, access control or fire systems, excellent communication, and a willingness to travel for events.