Technical Solutions Engineer - ManageEngine

Zoho; New Jersey; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer contributions

Generous PTO

Job summary

A leading technology firm is seeking a Technical Solutions Engineer to support their IT management division. The role involves customer interaction, demonstrating product features, and collaborating with teams. Ideal candidates will have experience in network architecture and a passion for technology. The position offers a competitive salary ranging from $90,000 to $150,000, along with a full suite of benefits including medical and 401k.

Qualifications

• An understanding of network architecture and enterprise operations.
• Experience with SIEM platforms is a plus.
• Excellent customer service and technical skills are essential.

Responsibilities

• Field customer calls and provide solutions to their business needs.
• Demonstrate software capabilities to prospective customers.
• Attend shows and events for ManageEngine.

Skills

Network architecture understanding

Windows administration

Linux administration

Mac administration

Experience with SIEM platforms

Customer service skills

Collaboration skills

Technology enthusiasm

Tools

ManageEngine solutions

Microsoft Active Directory

Microsoft Exchange

Job description

Technical Solutions Engineer - ManageEngine

Join to apply for the Technical Solutions Engineer - ManageEngine role at Zoho

Technical Solutions Engineer - ManageEngine

Join to apply for the Technical Solutions Engineer - ManageEngine role at Zoho

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ManageEngine is the IT management division of Zoho Corporation. With over 280,000 customers across the world, ManageEngine is a recognized leader in the IT management space. We've been witnessing phenomenal growth and to keep up with the demand we are doubling down on our hiring to build a world-class team. Learn more atwww.manageengine.com

Please note, this position isonlyavailable in:

• Arizona
• Massachusetts
• New Jersey
• Pennsylvania

Qualifications

• An understanding of network architecture, Windows, Linux and Mac administration, and how enterprises run their networks
• An understanding of how the help desk operates in an organization
• Experience withSIEM platforms
• Knowledge of Microsoft technologies Active Directory and Exchange
• Experience with ManageEngine solutions is an added advantage
• Maintain excellent relationships with ManageEngine customers by applying superb customer service and technical skills
• Collaborate and advise ManageEngine product development teams on the customers expectations
• Articulate the value of business software to prospective customers via email, phone, webinar, seminar, trade shows and other methods to ensure client’s effective use
• Understand and love technology, and have the desire to learn more

Responsibilities

Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities are not restricted to:

• Master multiple software products - this is ongoing
• Field customer calls, understand their requirements, and provide solutions to their business needs
• Demonstrate a product's capabilities to prospective customers
• Attend shows and events for ManageEngine
• Showcase your domain knowledge with ManageEngine products in webinars and online seminar
• Respond to support questions via email, chat and phone
• Collaborate with multiple teams (product development team, sales, etc.)
• Available to travel up to 50% of the time, including some international travel

Salary and Benefits

The salary range for this position is $90,000 - $150,000 per year. Permanent employees are offered a full suite of competitive benefits, including medical, dental, and vision insurance as well as a company-sponsored 401k.

Zoho, the parent company of ManageEngine, offers competitive and compelling benefits, including generous medical, dental, and vision coverage, employer-sponsored 401k, generous PTO, among other perquisites.

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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