Associate Support Engineer - ManageEngine

Zohorecruit; McAllen (TX); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company-sponsored 401k

Job summary

Zoho Corp. in McAllen, TX is hiring 10 recent graduates for the ManageEngine IT management family.

You will promote IT solutions across operations, security, help desk, and cloud management, speaking with IT managers and engineers to understand requirements and recommend the right products with Account Managers. The role includes product demonstrations, addressing technical queries, and a growing understanding of Desktop/Mobile Device Management, IT Help Desk, and Windows management.

Qualifications

• College graduate within the last 3 years.
• Strong communication and collaboration across product teams.
• General IT knowledge and customer-facing aptitude.

Responsibilities

• Promote IT solutions across IT operations, security, help desk, endpoints, networks, and cloud infrastructure.
• Talk to customers (IT Managers, IT Administrators, Engineers) and partners to understand requirements and recommend products with Account Managers.
• Analyze client needs and suggest technical solutions.
• Conduct product demonstrations and address technical queries.
• Develop understanding of product areas including Desktop/Mobile Device Management, IT Help Desk, Windows Management.
• Support Desk and cloud management discussions with clients.

Skills

Interpersonal skills

Technical knowledge in IT

US citizen

Education

College graduate (2- or 4-year program)

Job description

McAllen, United States | Posted on 10/13/2026

Over the past 30 years, Zoho's portfolio of cloud-based business software has grown to a comprehensive product suite (60+ Products) that provide an integrated ecosystem of advanced business solutions covering sales, marketing, support, finance, human resources, project management, business intelligence, and custom app development.

ManageEngine, the enterprise IT management division of Zoho Corp., is recruiting 10 recent-graduates for our McAllen office (601 North Main Street, McAllen, TX 78501). The start date is Tuesday, January 12, 2027.

This role is specifically for our Enterprise IT Management product suite under the ManageEngine brand. ManageEngine with 90+ products and free tools covers everything your IT needs, at prices you can afford. From network and device management to IT security and service desk software, we're bringing IT together for an integrated, overarching approach to optimize your IT.

What you will do once trained

• Promote IT solutions across IT operations, security, help desk, endpoint, networks, and cloud infrastructure
• Talk to customers (IT Managers, IT Administrators, Engineers) and partners to help them understand requirements, and recommend the right ManageEngine product in tandem with Account Managers
• Analyze client needs and recommend technical solutions
• Conduct product demonstrations to customers and solve technical queries
• Understanding of product areas including Desktop / Mobile Device Management, IT
• Help Desk, Windows Management, Public and Private Cloud management

Qualifications

• College graduate of 2-year or 4-year program in the last 3 years
• Good interpersonal skills to work with multiple ManageEngine product teams
• Strong technical knowledge with experience in the IT industry
• Must be a U.S. citizen

The hours are normal business hours in the office, and the start date is Tuesday, January 12, 2026.

We are currently doing online interviews. The following/final interviews will be at our McAllen office.

The starting salary will be $55,000 and all full-time, permanent employees are eligible for all employee benefits.

Please note, this is not a remote position.

• medical
• dental
• vision
• company-sponsored 401k

Zoho Corp. is an equal opportunity employer and is committed to providing a work environment free of discrimination on the basis of sex, race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law.

To be considered for employment, all candidates must have the legal right to work in the United States without company sponsorship now or in the future. This position is not open to sponsorship for work visas. Successful applicants undergo a standard background check.

Please no phone calls or office visits.

Zoho USA is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.