Technical Solutions Analyst - STEM K-12

Lake Washington School District; Redmond (WA); On-site; USD 106,000 - 110,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Lake Washington School District is seeking a Professional-Technical Level H technician to provide second-level technology support, diagnose issues, and resolve tier two technology problems across district locations. You will maintain records, contribute to the knowledge base, and support deployments and on-site tasks at schools and the district resource center.

The role requires strong troubleshooting, documentation, and collaboration with teachers and staff to ensure reliable technology for

Qualifications

• Responds to, diagnoses, and resolves tier two technology support issues.
• Maintains records on issues and documents solutions for knowledge base.

Responsibilities

• Diagnose and resolve escalated issues using various methods including research and vendor contact.
• Answer voice and communication from peers and customers with clear solutions for district employees, students, and parents.
• Perform detailed record keeping and clerical tasks to maintain support tickets and issue documentation.
• Document, update, and review electronic records and procedure documents for other tech support staff.
• Maintain knowledge of industry trends and update skills accordingly.
• May help deploy technology to schools or warehouse.
• Tier 2 and 3 escalations for career and technical hardware and applications.
• Facilitate moves, adds and changes to CTE installs and deployments with safe, accessible environments.

Skills

Technical support

Troubleshooting

Documentation

Vendor coordination

Customer service

Job description

Position Description

Professional- Technical Level H. This is a non - exempt position. Full benefits package available.

Professional- Technical Level H. This is a non - exempt position. Full benefits package available.

12 month working calendar

8 hours per day

Shift: Tbd at this time. Shift is subject to change.

Location: Resource Center

Salary: Step 1: $105,977($50.76/hour) or Step 2: $108,139 ($51.79/hour) SC10 Professional-Technical Salary Schedule 26-27

Benefits offered by Lake Washington School District can be found on the SEBB Website and per Prof Tech Handbook

PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by the end of the day Tuesday September 22, 2026

Summary

Serves as the district expert for the technology area(s) assigned and provides second level support to resolve issues that may arise. Responds to, diagnoses, and resolves tier two technology support issues. Investigates, troubleshoots and identifies root cause of issue, manages maintenance and replacement or expansion of assigned technology. May drive district vehicle or personal vehicle (with mileage reimbursement) to provide onsite support at various district locations. Contacts vendors and engages district staff for timely support. Maintains records on issues, creates check lists, documents solutions, and publishes appropriate information to helpdesk knowledge base and/or operations change logs to assist tier one support staff with problem resolution or escalation. Occasionally joins department field teams to assist with project tasks.

Essential Job Functions

• Diagnose and resolve escalated issues using various methods including research, vendor contact, etc.
• Answer voice and communication from peers and customers and provide answers and solutions to district employees, students, and parents.
• Perform detailed record keeping and clerical tasks to maintain support tickets and issue documentation.
• Document, update, and review electronic records and procedure documents for other tech support staff.
• Maintain knowledge of industry trends in area of assignment and update skills accordingly.
• May help deploy technology to schools or warehouse.
• Follow LWSD policies, procedures, and protocols.
• Tier 2 and 3 Escalations for supporting career and technical hardware and applications.
• Facilitates moves, adds and changes to Career and Technical installs of labs, carts, or other related CTE deployment efforts. Ensures quality of the install and that the environment is safe and accessible for students.
• Engages with classroom teachers on excellent design and supportability for the technology in K-5 STEM spaces, CTE Spaces, and other custom technical spaces that may exist throughout schools.
• Supporting the buildout of testing conditions for STEM ecosystems end-to-end. Ensuring the success of planned learning paths envisioned by STEM K12 Curriculum needs and learning paths.
• Supports quality assurance for releases of Microsoft Configuration Manager software and imaging, reports testing outcomes to the engineer supporting that system.
• For complex integrations, works with manager to draft documentation enabling successful rollouts.
• Other duties as assigned.

Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education.

LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE.