Technical Solutions Analyst

Energy Toolbase Software Inc.; Jensen Beach (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Energy Toolbase Software Inc. is seeking a Customer Support Representative to be the frontline expert helping solar developers and energy professionals maximize the value of our platform.

You will provide high-level technical assistance to ensure users can accurately simulate project economics, analyze utility rates, and deploy energy storage systems. In this role, you will own ticket triage in Salesforce, guide data uploads, troubleshoot issues, and relay user feedback to improve the Energy

Qualifications

• Excellent written and verbal communication with customers.
• Strong SaaS/technical aptitude and ability to explain complex concepts.
• Knowledge of solar industry basics and energy storage is helpful.
• Proficient with Excel/CSV files and data analysis.
• Analytical mindset with proactive problem-solving.

Responsibilities

• Guide users through end-to-end solar + storage proposals and troubleshoot results.
• Analyze and resolve discrepancies in utility rate schedules.
• Manage intake and triage in Salesforce; document steps to resolution.
• Assist with uploading and formatting interval data (Green Button, 15-minute, or hourly).
• Identify software bugs, reproduce issues, and report steps.
• Provide feedback on pain points to help shape the roadmap.
• Maintain global utility rate data to ensure accuracy.

Skills

Strong communication

Technical aptitude

Industry knowledge

Data proficiency

Analytical mindset

Education

Tools

Salesforce

Job description

Role Summary:
As a Customer Support Representative at Energy Toolbase, you are the frontline expert helping solar developers and energy professionals maximize the value of our platform. You will provide high-level technical assistance, ensuring users can accurately simulate project economics, analyze utility rates, and deploy energy storage systems.

Key Responsibilities:

• Modeling & Simulation Troubleshooting: Guide users through the end-to-end process of creating solar + storage proposals. Troubleshoot why specific financial or performance results are appearing, ensuring the platform's logic aligns with the user's project goals.
• Utility Rate Analysis: Investigate and resolve discrepancies in utility rate schedules. This includes verifying global rate data, explaining net-metering configurations, and helping users apply the correct "avoided cost" calculations.
• Case Lifecycle Management: Own the intake and triage process within Salesforce . Ensure every ticket is categorized correctly, prioritized by urgency, and documented with detailed steps taken toward resolution.
• Interval Data Scrubbing: Support users in uploading and formatting large sets of interval data (Green Button, 15-minute, or hourly data). Identify and fix formatting errors in CSV/Excel files that prevent successful data visualization.
• Bug Identification & Reproduction: When a software anomaly is reported, perform testing to replicate the issue, and document reproduce steps.
• Feature Advocacy: Monitor common user pain points and feature requests, providing regular feedback to the Tier 2 team to help shape the Energy Toolbase roadmap.
• Global Rate Database Maintenance: Research, update, and activate global utility rate schedules within the platform to ensure users have access to the most current and accurate tariff data.

Required Skills & Qualifications:

• Strong Communication Skills: Exceptional ability to communicate technical information clearly and professionally throughemail, live chat, and phone calls. Exceptional ability to explain technical modeling concepts and financial metrics to both technical and non-technical stakeholders.
• Technical Aptitude: Strong background in SaaS platforms; experience withSalesforceto manage customer interactions.
• Industry Knowledge: Basic understanding of the solar industry, including PV system performance, net-metering policies, and energy storage basics.
• Data Proficiency: Ability to work with Excel/CSV files and diagnose web-app performance issues.
• Analytical Mindset: A proactive approach to problem-solving, particularly when dealing with complex utility rate math or performance simulations.

Preferred Experience:

• Previous experience usingEnergy Toolbaseor similar solar modeling software (e.g., Helioscope, Aurora Solar).
• Educational background in Renewable Energy, Environmental Science, or Engineering.
• Knowledge of solar financing structures, including Power Purchase Agreements (PPAs), leases, andfederal/state incentives (ITC/SGIP).

Please note this is not a programming or computer science position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.