Solar Modeling & Support Specialist

Pason Systems Corp

Jensen Beach (FL)

On-site

USD 52,000 - 72,000

Full time

8 days ago

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Job summary

Energy Toolbase is seeking a Customer Support Representative to serve solar developers and energy professionals, providing high-level technical assistance to maximize platform value. You will guide users through modeling and simulation, resolve rate analysis issues, manage cases in Salesforce, and help ensure data uploads and reliability of interval data.

The role emphasizes proactive problem-solving, clear communication, and collaboration with product and support teams to improve the platform

Qualifications

Excellent written and verbal communication across email, chat, and phone.
SaaS platform experience with Salesforce for case management.
Basic knowledge of solar industry concepts like net-metering and storage.
Strong Excel/CSV data handling and web performance troubleshooting.
Analytical mindset for solving complex utility rate math and simulations.

Responsibilities

Guide users through end-to-end solar + storage proposal modeling and simulation.
Resolve discrepancies in utility rate schedules and ensure correct avoided cost calculations.
Own the intake and triage process within Salesforce, ensuring tickets are categorized, prioritized, and documented.
Support users in uploading and formatting interval data (Green Button, 15-minute, or hourly).
Test and reproduce software issues, documenting steps to help the engineering team.
Provide regular feedback on user pain points to help shape the Energy Toolbase roadmap.
Maintain global rate schedules in the platform to ensure current tariff data.