Technical Solutions Account Leader

Tate & Lyle

Hoffman Estates (IL)

On-site

USD 71,000 - 104,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401K with company match

Life insurance

Lifestyle Spending Account

Identity Theft protection

Employee Assistance Program

Telemedicine

Job summary

Tate & Lyle is seeking a Technical Service Account Manager to translate complex client needs into customized solutions, serving as both a technical advisor and sales representative. You will collaborate with Innovation, R&D and Sales & Account Management to develop tailored product solutions, present technical insights to clients, and identify upsell opportunities to grow the portfolio.

Responsibilities include maintaining detailed account records and supporting the sales process with

Qualifications

Bachelor's degree or equivalent experience.
Comprehensive knowledge of relationship management, sales and a key technical/scientific discipline within Technical Service, with full knowledge of methodologies, processes, practices, and atypical issues within Technical Service function.
Largely able to operate independently, though may seek guidance on atypical or complex Technical Service issues. Able to coach juniors on technical and operational matters in a specialism.
Accountable for own targets and reviewing work of juniors.

Responsibilities

Serve as a technical consultant for the assigned accounts, understanding client needs to develop product solutions and applications that align with specifications and performance requirements.
Collaborate with internal teams, including teams in Innovation, R&D and Sales & Account Management, to communicate client requirements and support the creation of tailored product solutions and applications.
Present technical insights to clients within the assigned accounts, articulating the benefits and applications of solutions while addressing potential concerns.
Proactively identify opportunities for product or service upsell, leveraging comprehensive technical knowledge to illustrate the value of enhanced or additional offerings.
Maintain detailed account records for the dedicated part of the portfolio, ensuring accuracy in customer information, needs and preferences for long-term relationship building.
Support the sales process by contributing to customized sales strategies within the team, based on technical understanding and client requirements.