Lead Infrastructure Engineer (Dynatrace)

REW Technology Inc.; Union (NJ); Remote; USD 150,000 - 190,000; Full time

Job summary

REW Technology Inc. is seeking a Lead Dynatrace Engineer to drive delivery and technical excellence on a flagship enterprise engagement with a major US academic medical center.

The role focuses on Dynatrace observability across on-prem and cloud, including ITSM integration, dashboards, and IOC enablement. You will lead implementation, perform architecture reviews, and enable the client’s operations teams to operate the platform independently, delivering measurable outcomes like MTTR reduction

Qualifications

• Dynatrace Certified Professional on implementation track.
• 2+ years hands-on production Dynatrace implementation.
• Experience with large estates and measurable outcomes (MTTR, cost optimization).
• Strong English communication, written and spoken.
• Experience leading client technical sessions and enablement programs.

Responsibilities

• Lead Dynatrace implementation and optimization across on-prem and cloud environments.
• Design and consolidate monitoring dashboards (Dynatrace native and Grafana) and build alert models with ServiceNow integration.
• Own delivery quality across a phased program and facilitate architecture reviews and roadmaps.
• Run technical sessions with client teams and contribute to proposals and roadmaps.
• Deliver knowledge transfer materials and onboarding sessions for client operations.

Skills

Dynatrace Certified Professional

Client-facing leadership

English communication

Technical reviews

Dynatrace technical depth

Tools

OneAgent

ActiveGate

Grail

RUM

OTel/API

Grafana

Job description

Technology Office ·

Remote - EU

We are looking for aLead Dynatrace Engineer to drive delivery and technical excellence on a flagship enterprise engagement with one of the largest academic medical centers in the US.
Our client operates a leading hospital system within a highly regulated healthcare environment, with a 24/7 Integrated Operations Center (IOC) and a major, multi-year technology transformation underway.
The engagement focuses on an enterprise-wide Dynatrace observability program delivered in partnership with a leading global systems integrator. The scope covers infrastructure, application performance monitoring (APM), and log monitoring, as well as monitoring architecture and optimization, AIOps, root-cause analysis, ITSM integration (including ServiceNow), and dashboard and IOC enablement. The role also requires a working command of the network-monitoring portion of the estate, so the engineer can review and support the network work alongside the team's specialists.
As the Lead Dynatrace Engineer, you will combine hands-on technical delivery with client-facing leadership. You will drive implementation and optimization at scale, lead technical reviews, and enable the client’s operations and engineering teams to manage and operate the platform independently.

Requirements

• Dynatrace Certified Professional (Implementation track; Administration a plus) — credential ID provided at application
• 4+ years in observability / APM / infrastructure monitoring, including 2+ years of hands-on production Dynatrace implementation (deploying and optimizing — not just consuming)
• Proven track record: a demonstrable portfolio of delivered Dynatrace programs on large estates, with measurable outcomes (faster MTTR, cost optimization, alert reduction) — you will be asked to walk us through them
• Technical depth: OneAgent / ActiveGate architecture and tuning at scale, Davis AI, Grail, RUM, extension development (including custom integrations via OTel/API), ITSM integration, Grafana. Working knowledge of network monitoring as it relates to Dynatrace: SNMP, device collection, and network extensions - sufficient to review, validate, and contribute to the network-related work performed by specialist teammates on the delivery team
• Clear, confident English (written and spoken); comfortable leading a client technical session unassisted
• Experience training client teams or building enablement programs
• Available for US Eastern time overlap (approximately 9:00–15:00 EST)

Responsibilities

• Lead Dynatrace implementation and optimization on a large multi-environment (on-prem + cloud) estate: OneAgent rollout completion, ActiveGate architecture and tuning, extension remediation and custom development
• Design and consolidate monitoring dashboards (Dynatrace-native and Grafana) and build alerting models with noise reduction and ServiceNow integration
• Own delivery quality across a phased program: orderly transition → architecture review and roadmap → optimization → hands-on execution and operational handover
• Run architecture reviews and technical sessions with the client's infrastructure, network, storage, and cloud teams. Review and contribute to the network-related portions of the Dynatrace work (ActiveGate network collection, SNMP and device-extension health, network dashboards and alerting) performed by the team's network specialists - validating the approach, flagging issues, and stepping in to help where needed
• Act as the Dynatrace SME on scoping calls and technical reviews; articulate value to both technical and executive audiences
• Contribute to proposals, estimates, and roadmaps; help define the right Dynatrace scope for each opportunity
• Run knowledge transfer and enablement for the client's operations and engineering teams, producing runbooks, training materials, and onboarding sessions so they operate the platform independently

Nice to have

• Healthcare, finance, or other regulated-industry experience (PHI/HIPAA-aware monitoring, PII masking)
• Network monitoring background (SNMP, NetFlow, NPM — LogicMonitor / SolarWinds). Direct hands-on network monitoring experience (SNMP, NetFlow, NPM tooling such as LogicMonitor / SolarWinds / NetScout) and Cisco / Arista device visibility
• Cloud infrastructure experience (Azure/AWS), IaC (Terraform/Bicep), Cribl
• Dynatrace Certified Expert or AI/ML Professional certification
• Experience delivering through a SI partner (WWT, DXC, or similar)

Why Work With Us?

Our Culture

• Open communication and a focus on psychological safety
• Recognition of achievements and individual contributions
• Collaboration across multicultural and distributed teams
• Less bureaucracy and greater focus on outcomes
• Opportunity to work with modern AI-assisted engineering practices
• Direct involvement in technically challenging enterprise platforms

Hiring Process

• Intro Call
• Technical Interview
• Manager Interview
• Client Technical \ Manager Interview
• Pre-offer Stage + Reference Check, if requested
• Official Offer