Technical Site Specialist

Atlas Copco; Austin (TX); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company matching

Paid time off

Holidays

Flexible scheduling

Maternity & Paternity Leave

Gym, Education Reimbursements

Inclusive culture

Job summary

Atlas Copco is seeking a dynamic Subject Matter Expert (SME) to represent the Atlas Copco brand onsite at our customer, Tesla, in Austin, TX. The SME will optimize torque tools and fastening equipment, report to the Site Manager, and work daily onsite.

You’ll engage directly with the customer, perform preventive maintenance, calibrations, and performance checks, and quickly diagnose issues to minimize downtime.

Qualifications

• 3–5 years in a production environment with manufacturing automation, assembly tooling, or data collection systems.
• Strong troubleshooting abilities.
• Proven experience in delivering exceptional customer service.
• Ability to read schematics. Proficiency in MS Office, networking, and database systems.
• High School Diploma or GED.

Responsibilities

• Be a Brand Ambassador: Interface with our customer to promote Atlas Copco’s commitment to excellence in torque tools and fastening solutions.
• Maintain & Calibrate Tools: Perform preventative maintenance, calibration, and performance checks to ensure tools run at peak efficiency.
• Troubleshoot & Resolve Issues: Quickly diagnose and resolve tooling, fastening, and basic network connectivity challenges to minimize downtime.
• Repair & Optimize Equipment: Conduct repairs, upgrades, and adjustments to enhance productivity and tool reliability.
• Networking Support: Configure, connect, and troubleshoot Atlas Copco tools and software within the customer’s network environment, ensuring proper communication with data systems and reporting tools.

Skills

Troubleshooting

Customer service

Read schematics

MS Office

Networking

Database systems

Mechanical aptitude

Education

High School Diploma or GED

Tools

MS Office

Networking

Database systems

Job description

Your role

At Atlas Copco, we don’t just value the work you do; we value who you are. We’re a global technology leader with a 150-year legacy, aiming to make a positive impact on industries and communities around the world. Our commitment to sustainability and innovation keeps us moving forward, and we’re looking for dynamic individuals who want to be part of that journey

Are you our next Subject Matter Expert?

We are seeking a dynamic Subject Matter Expert (SME) to represent the Atlas Copco brand onsite at our customer, Tesla. In this pivotal role, you will engage directly with our customer to optimize their torque tools and fastening equipment, making a tangible impact on their operations

What You’ll Do

• Be a Brand Ambassador: Interface with our customer to promote Atlas Copco’s commitment to excellence in torque tools and fastening solutions.


• Maintain & Calibrate Tools: Perform preventative maintenance, calibration, and performance checks to ensure tools run at peak efficiency.


• Troubleshoot & Resolve Issues: Quickly diagnose and resolve tooling, fastening, and basic network connectivity challenges to minimize downtime.


• Repair & Optimize Equipment: Conduct repairs, upgrades, and adjustments to enhance productivity and tool reliability.


• Networking Support: Configure, connect, and troubleshoot Atlas Copco tools and software within the customer’s network environment, ensuring proper communication with data systems and reporting tools.

You will report directly to the Site Manager and work onsite daily at Tesla's Austin, TX facility. This opening is on 1st shift.

To succeed, you will need

• Experience: 3-5 years in a production environment with manufacturing automation, assembly tooling, or data collection systems.


• Mechanical Aptitude: Strong troubleshooting abilities


• Customer-Focused: Proven experience in delivering exceptional customer service.


• Technical Aptitude: Ability to read and comprehend schematics. Proficiency in MS Office, networking, and database systems.


• Education: High School Diploma or GED.


• Physical Capability: Ability to lift up to 60 pounds.

In return, we offer

• Professional Development: Opportunities for growth, training, and career advancement.


• Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.


• Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.


• Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.


• Family Support: Paid Maternity & Paternity Leave.


• Wellness Perks: Gym, Education, and Health Reimbursements.


• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

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