Technical Services Team Lead (Hybrid)

Insight; Flippin (AR, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare benefits (HMO)

International travel flexibility

Job summary

Insight is a Fortune 500 Solutions Integrator with cloud, data, AI, cybersecurity, and intelligent edge capabilities. The Technical Team Lead role oversees a globally located team and ensures timely delivery of incidents, changes, and requests for Managed Services across our Canada portfolio.

This leadership position blends hands-on technical work with people management, aiming to improve service delivery, client satisfaction, and operational metrics in a hybrid work environment.

Qualifications

• Polished and disciplined communicator, both written and oral.
• Experience leading or managing teams, with HR responsibilities.
• Strong leadership with ability to motivate a globally located team.

Responsibilities

• Technical Operations: Oversee infrastructure tech incl. network, security, servers, virtualization, and cloud; manage client escalations.
• Project Management: Plan IT requests, liaise with clients, participate in service meetings for new or transitioning services.
• Leadership: Lead a globally located technician team, drive client adoption of services, and pursue continuous improvement initiatives.

Skills

Communication

Leadership

Education

Bachelor’s degree or equivalent

Tools

ITSM platforms

Monitoring platforms

Job description

Insight is a Fortune 500 Solutions Integrator with cloud, data, AI, cybersecurity, and intelligent edge capabilities. The Technical Team Lead role oversees a globally located team and ensures timely delivery of incidents, changes, and requests for Managed Services across our Canada portfolio.

This leadership position blends hands-on technical work with people management, aiming to improve service delivery, client satisfaction, and operational metrics in a hybrid work environment.