Technical Services Specialist (Data Migration)

AlayaCare; New York (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Open and Transparent Culture

Health and Wellness Activities

Health Benefits Package

Flexible Vacation Policy

Around the clock healthy snacks

Happy Hours and Team Outings

Employee Growth & Development

Prime Office Locations

Job summary

AlayaCare is seeking a Technical Services Specialist, Data Migration to join our Technical Services team. You will work directly with customers and internal partners to support successful data migration outcomes as part of the implementation journey.

You will serve as a key technical resource on migration projects, helping clients map data from legacy systems into AlayaCare, validate accuracy, troubleshoot issues, and move projects forward with confidence.

Responsibilities

• Lead and support data migration workstreams for customer implementations as the primary technical resource on medium and larger projects.
• Partner with customers to map data from legacy systems into AlayaCare and help define a practical migration approach.
• Develop testing plans, run sample data, and validate mapping accuracy before deployment.
• Facilitate client-facing and internal meetings, answer technical questions, and provide recommendations on data migration, reporting, SQL queries, and integrations.
• Gather, summarize, and document customer data requirements and current-state processes.
• Identify project risks and roadblocks early, and work cross-functionally to resolve them.
• Contribute to best practices, delivery methodologies, and continuous improvement across Technical Services.
• Act as a resource to the broader Customer Success organization by sharing technical services best practices and guidance when needed.

Job description

• We're looking for a Technical Services Specialist, Data Migration to join our Technical Services team. In this role, you will work directly with customers and internal partners to support successful data migration outcomes as part of the implementation journey
• You will serve as a key technical resource on migration projects, helping clients map data from legacy systems into AlayaCare, validate accuracy, troubleshoot issues, and move projects forward with confidence
• This role is highly cross-functional and client-facing. You will collaborate closely with teams across Sales, Product, Support, Professional Services, and Data Engineering while providing strategic and tactical guidance to customers on data migration, reporting, and integration-related needs
• Lead and support data migration workstreams for customer implementations, acting as a primary technical resource on medium and larger projects and supporting smaller migrations as needed
• Partner with customers to map data from legacy systems into AlayaCare and help define a practical migration approach
• Develop testing plans, run sample data, and validate mapping accuracy before deployment
• Facilitate client-facing and internal meetings, answer technical questions, and provide recommendations related to data migration, custom reporting, SQL queries, Excel reporting, APIs, and flat file integrations
• Gather, summarize, and document customer data requirements and current-state processes
• Identify project risks and roadblocks early, and work cross-functionally to resolve them
• Contribute to best practices, delivery methodologies, and continuous improvement across Technical Services
• Act as a resource to the broader Customer Success organization by sharing technical services best practices, training materials, and guidance when needed

Benefits

• Open and Transparent Culture
• Health and Wellness Activities
• Health Benefits Package
• Flexible Vacation Policy
• Around the clock healthy snacks
• Happy Hours and Team Outings
• Employee Growth & Development
• Prime Office Locations