Technical Services Specialist — Claims, Lab & Quality

Appvion; Wisconsin; On-site; USD 55,000 - 78,000; Full time

Job summary

Appvion is seeking a Technical Services Representative to serve as a liaison among customers, sales, operations, quality, and laboratory teams. You will manage claims, coordinate technical investigations, maintain data, and distribute technical information while supporting continuous improvement and customer satisfaction.

The role involves facilitating investigations with cross-functional teams, ensuring timely resolution of issues, and maintaining robust documentation and reporting practices

Qualifications

• 2–5 years in technical services, quality assurance, or related roles.
• Experience handling customer complaints and technical investigations.
• Familiarity with quality management systems and CAPA.
• Strong written and verbal communication skills.
• Experience in manufacturing or laboratory environments is a plus.

Responsibilities

• Receive, document, and process claims and inquiries and coordinate investigations.
• Collaborate with Quality, Production, Operations, and Laboratory teams.
• Maintain laboratory records and coordinate testing and reporting.
• Review COAs and distribute finished product certificates of analysis.
• Support audits and continuous improvement initiatives.

Skills

Customer communication

Quality systems knowledge

Root-cause analysis

CAPA processes

Technical investigations

Data management

Education

Associate degree or higher

Bachelor's degree preferred

Tools

MS Office

Job description

Appvion is seeking a Technical Services Representative to serve as a liaison among customers, sales, operations, quality, and laboratory teams. You will manage claims, coordinate technical investigations, maintain data, and distribute technical information while supporting continuous improvement and customer satisfaction.

The role involves facilitating investigations with cross-functional teams, ensuring timely resolution of issues, and maintaining robust documentation and reporting practices