Automotive Quality & Technical Support Pro

TEST-RITE PRODUCTS CORP; Flowery Branch (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Test Rite Products Corp. is seeking an Automotive Quality & Technical Support Specialist to assist customers and warehouse teams with fitment, technical issues, and warranty/returns processes.

You will coordinate with internal departments and suppliers to uphold high standards of service and product quality, ensuring accurate and timely resolutions. The role emphasizes on-site support, collaboration with sales and supply chain, and continuous improvement of documentation and processes to elevate

Qualifications

• Serve as the primary point of contact for inbound customer calls and emails.
• Diagnosing and resolving complex technical issues — installation problems, noise/vibration/handling complaints, air suspension and electronic module concerns.
• Own the returns, warranty, and claims process end to end — intake, technical review, disposition, credit or replacement authorization, and customer follow-up.
• De-escalate difficult situations and drive issues to resolution, coordinating with sales, warehouse, and supply chain as needed.

Responsibilities

• Act as the on-floor technical resource for the warehouse team on part identification, application questions, and packaging or labeling questions.
• Verify that outbound orders ship correctly — correct part numbers and quantities, correct brand and private-label packaging, correct labeling and barcodes, and all included hardware and documentation.
• Conduct inbound receiving inspections on incoming container and supplier shipments; identify packaging defects, labeling errors, damage, and non-conforming product before it enters sellable inventory.
• Report recurring product quality and warranty trends to management and to IMA Group products and sourcing teams.
• Partner with the warehouse on inventory accuracy, cycle count discrepancies, and the physical handling of returned and quarantined products.
• Support new product introductions by reviewing packaging, branding, labeling, and catalog data for accuracy prior to launch.

Skills

Customer service

Technical support

Communication

Problem solving

Tools

ACES/PIES data

OE cross-reference tools

Job description

Test Rite Products Corp. is seeking an Automotive Quality & Technical Support Specialist to assist customers and warehouse teams with fitment, technical issues, and warranty/returns processes.

You will coordinate with internal departments and suppliers to uphold high standards of service and product quality, ensuring accurate and timely resolutions. The role emphasizes on-site support, collaboration with sales and supply chain, and continuous improvement of documentation and processes to elevate