Technical Services Specialist

Freddie Mac; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company specializing in restaurant technology is seeking a Technical Services Specialist. The role involves managing client accounts, providing technical support, and delivering product training, ensuring optimal client satisfaction. Ideal candidates will have strong customer service skills and experience in hospitality or technology.

Qualifications

• 1-2 years of experience in the technology industry preferred.
• Hospitality industry experience in a management role strongly preferred.
• Track record of success in a Professional Services or customer-facing technical role.

Responsibilities

• Serve as the primary point of contact for clients.
• Deliver high-quality product training to end-users.
• Proactively identify new feature opportunities and provide product recommendations.

Skills

Customer service

Project management

Technical communication

Education

4-year technical degree or equivalent experience

Tools

Microsoft Office Suite

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

As a Technical Services Specialist at PAR Technology, you will manage a portfolio of tier 2-4 client accounts, providing high-quality technical support and proactive business guidance. You'll act as a trusted advisor to enterprise clients-helping them maximize the value of their POS, back-office, and payment solutions. This includes delivering training, supporting post-implementation projects, and identifying new product features that drive efficiency.

The ideal candidate has strong customer-facing experience, technical acumen, and thrives in a dynamic, collaborative environment. You'll work closely with internal teams and clients to ensure operational success while delivering top-tier service in alignment with PAR's core values: Act with Urgency, Ownership, Focus, and Winning Together.

Position Location:

Remote - United States

Reports To:

Manager, Professional Services

What We're Looking For:
• 4-year technical degree or equivalent experience preferred
• 1-2 years of experience in the technology industry preferred
• Hospitality industry experience in a management role strongly preferred
• Track record of success in a Professional Services or customer-facing technical role
• A passion for continued growth-both technical and interpersonal

Additional Skills:
• Excellent customer service and interpersonal skills
• Strong operational, project, and time management skills
• Exceptional verbal and written communication across technical and non-technical stakeholders
• Strong consulting, presentation, and training capabilities
• Proficiency in Microsoft Office Suite
• Familiarity with restaurant/hospitality application design, databases, and system tools
• Comfortable managing ambiguity and solving complex technical challenges

Unleash Your Potential: What You Will Be Doing and Owning:
• Serve as the primary point of contact for clients, managing communications and timelines
• Deliver high-quality product training to end-users with varied technical backgrounds
• Design, test, and implement solutions tailored to client needs
• Coordinate and lead business reviews for tier 2-3 clients
• Act as an internal escalation resource for Level 1 and 2 Support
• Maintain and update documentation, meeting notes, and project tracking
• Proactively identify new feature opportunities and provide product recommendations
• Manage post-implementation support projects and ensure strong client relationships
• Communicate across multiple channels: phone, email, and video conferencing

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Director, Customer Success (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [e-mail]. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.